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IT Support Specialist resume example & template

An IT support specialist resume for someone about eight years in, from retail repair to MSP help desk to an in-house role. It shows the ticket load, the user base and the systems this person administers, not only the ones they use.

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  • Ticket volume, user count and first-contact resolution stated plainly.
  • Intune, Autopilot, Active Directory and PowerShell tied to specific jobs done.
  • A clear path from Geek Squad to MSP to in-house support that recruiters can follow.
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Luis Ortega
IT Support Specialist · Windows, Microsoft 365 & Intune
Omaha, NE(402) 555-0164luis.ortega@email.comlinkedin.com/in/luisortega-it

Summary

IT support specialist with 6 years of help desk and desktop support, currently the second-tier technician for a credit union with 18 branches. Handles Windows 11, Microsoft 365, Intune and Active Directory, and writes PowerShell to automate account and device setup.

Experience

IT Support Specialist · Heartland Plains Credit UnionAug 2022 – Present
Omaha, NE
  • Supported 420 employees across 18 branches and a call center, working 22 to 30 ServiceNow tickets a day at 81% first-contact resolution.
  • Moved 390 Windows 11 laptops onto Intune Autopilot, cutting new-hire setup from half a day to 45 minutes.
  • Packaged 14 line-of-business Win32 apps in Intune, including teller signature pad and check scanner drivers.
  • Wrote PowerShell scripts for Active Directory onboarding and offboarding; terminated users now lose access within 15 minutes of HR notice.
  • Installed receipt printers, Digital Check scanners and workstations at 3 new branches, coordinating cabling with facilities and drivers with the core vendor.
  • Published 60 ServiceNow knowledge articles so Tier 1 resolves password, VPN and printer tickets itself.
Help Desk Technician · Keystone IT PartnersSep 2020 – Jul 2022
Omaha, NE
  • Answered phone, email and chat support for 35 small-business clients in ConnectWise Manage, averaging 28 tickets a day.
  • Reset MFA, rebuilt Outlook profiles and fixed shared mailbox permissions in the Microsoft 365 admin center and Exchange Online.
  • Diagnosed failed laptops and desktops on site, replacing drives, RAM and docks under Dell and Lenovo warranty.
Geek Squad Consultation Agent (part-time) · Best BuyNov 2018 – Aug 2020
Omaha, NE
  • Checked in 15 to 20 repair orders a shift, running diagnostics, malware removal and data transfers.

Education

A.A.S. Information Technology · Metropolitan Community CollegeMay 2020

Skills

Endpoints & Identity: Windows 10/11, macOS, Microsoft Intune, Autopilot, Active Directory, Entra ID
Platforms: Microsoft 365, Exchange Online, ServiceNow, ConnectWise Manage, Jamf Pro (basic)
Networking & Scripting: TCP/IP, DNS, DHCP, Cisco Meraki, GlobalProtect VPN, PowerShell

Certifications

CompTIA A+ · CompTIA Network+ · Microsoft 365 Certified: Endpoint Administrator Associate

How to write an it support specialist resume

What hiring teams in this field actually screen for, and the terms that get matched.

What IT support hiring managers screen for

Support managers want to know three things quickly: how many users you supported, how many tickets you handled, and at what level. State the user count and the ticket volume per day, then say whether you were Tier 1, Tier 2 or the escalation point. After that they look for ownership beyond the queue: a device rollout, a script that removed repeat work, knowledge articles that kept tickets from escalating. First-contact resolution and SLA numbers are welcome if you know them honestly.

Certifications, systems and terms that get matched

CompTIA A+ is still the most requested entry credential, with Network+ close behind. For roles that manage devices, the Microsoft 365 Certified: Endpoint Administrator Associate lines up with what postings ask for. Name the systems exactly: Active Directory, Entra ID, Intune, Autopilot, Jamf, Microsoft 365, Exchange Online, and your ticketing tool (ServiceNow, Jira Service Management, ConnectWise, Zendesk). Mention PowerShell if you have written anything with it, and hardware work such as imaging and warranty repairs.

Common mistakes on IT support resumes

The weakest IT support resumes read like the job posting: provided technical support to end users, troubleshot hardware and software issues. Every candidate can write that. Replace it with the environment and the numbers. Another mistake is listing every operating system and tool ever touched; a manager will ask about the Linux or Cisco line, so keep only what you can answer for. Finally, do not hide customer-facing work. Explaining a fix to a frustrated branch manager is the job, and hiring managers screen for it.

IT Support Specialist resume FAQ

Quick answers before you start writing.

What should an it support specialist resume include?

A strong it support specialist resume opens with a concise professional summary, then work experience written as quantified, results-first bullets, followed by education, a skills section, and any certifications. The example above shows each section in order.

What skills should an it support specialist resume highlight?

Lead with the skills the job posting asks for. For an it support specialist, recruiters and ATS filters commonly look for Windows 10/11, macOS, Microsoft Intune, Autopilot, Active Directory, and Entra ID. Group them so they are easy to scan.

Is this it support specialist resume template ATS-friendly?

Yes. It uses a single-column structure, standard section headings, real text (no text trapped in images), and no tables or graphics that confuse applicant-tracking systems, so it parses cleanly while still looking polished.

How long should an it support specialist resume be?

One page is ideal for most it support specialists. Use two pages only if you have ten or more years of directly relevant experience, then tune the text size and margins so it stays clean.

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