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Summary
Experience
- Cut p99 API latency 42% by redesigning the request-routing layer and adding adaptive load shedding.
- Led the migration of billing services to async workers, doubling throughput to 18k req/s.
- Owned multi-region failover for the payments path, sustaining 99.99% uptime across two outages.
- Mentored 4 engineers and ran the backend on-call rotation and incident reviews.
- Built the dispatch service powering 1M+ daily deliveries, trimming assignment time 28%.
- Introduced contract tests across 12 services, dropping integration regressions 35%.
- Shipped a Postgres-to-Kafka CDC pipeline that unblocked real-time analytics.
Education
Skills
Projects
Certifications
Software Engineer
Summary
Experience
- Led an onboarding redesign that lifted new-user activation 17% (A/B tested, 2M users).
- Drove a referral program contributing $9M in incremental annual revenue.
- Ran discovery with 40+ user interviews to reprioritize a roadmap behind one north-star metric.
- Cut 30-day churn 9% by sequencing lifecycle nudges off an event-based propensity model.
- Shipped a templates marketplace that grew paid conversions 12%.
- Partnered with design and eng to cut time-to-first-site 30%.
- Ran a quarterly experiment program that shipped 18 tests, 6 of them launched.
- Owned the pricing-page redesign that improved trial-to-paid conversion 8%.
- Launched a virtual try-on flow that increased add-to-cart rate 14%.
- Defined analytics instrumentation that became the team's funnel source of truth.
Education
Skills
Certifications
Product Manager
Summary
Experience
- Manage care for up to 3 high-acuity ICU patients per shift at a 2:1 ratio with zero medication errors over 18 months.
- Helped raise unit HCAHPS communication scores from 84% to 93% by leading bedside shift-report rollout.
- Precept new graduate nurses and serve as charge nurse for 12-bed pods on night rotation.
- Reduced central-line infections 30% as a member of the unit CLABSI-prevention committee.
- Delivered care for 5 to 6 med-surg patients per shift across cardiac and post-op populations.
- Cut 30-day readmissions 15% by strengthening discharge teaching and follow-up calls.
- Trained the unit on a new IV-pump rollout, reaching 100% competency with zero incidents.
- Recognized with a DAISY Award nomination for compassionate, family-centered care.
- Supported RNs with vitals, ADLs, and documentation across a 28-bed telemetry unit.
- Spotted and escalated early signs of patient decline, contributing to rapid-response calls.
Education
Skills
Certifications
Registered Nurse
Summary
Experience
- Grew marketing-sourced pipeline 3.2× to $14M in two years while keeping CAC flat.
- Ran a 6-person team across paid, lifecycle, and content; lifted MQL→SQL conversion 22%.
- Launched an integrated ABM program that closed 9 enterprise logos worth $2.1M ARR.
- Rebuilt the demand-gen funnel in HubSpot, cutting cost-per-MQL 38%.
- Scaled paid search and social to $1.5M annual spend at a blended 4.3× ROAS.
- Drove a 64% lift in organic traffic through a content and SEO overhaul.
- Launched a webinar program that sourced 1,200+ MQLs in its first year.
- Built the marketing dashboard leadership used to set quarterly channel budgets.
- Coordinated email, social, and event campaigns across a 5-brand portfolio.
- Grew the email list 3× to 60K with gated content and on-site capture.
Education
Skills
Certifications
Marketing Manager
Summary
Experience
- Closed $2.4M ARR in 2024 at 134% of quota; President's Club two years running.
- Grew average deal size 38% by selling into multi-team, multi-year contracts.
- Built a $6M self-sourced pipeline, cutting reliance on inbound to 45%.
- Lifted win rate from 21% to 29% by tightening qualification with MEDDIC.
- Booked 40+ qualified meetings per quarter, top SDR 5 quarters in a row.
- Sourced pipeline that converted to $1.1M in closed revenue.
- Built the outbound sequences the team adopted, raising reply rates 27%.
- Promoted to AE in 18 months after exceeding pipeline targets every quarter.
- Grew a 60-account territory 18% YoY through consultative selling and account planning.
- Earned Rookie of the Year among 30+ reps in the regional class.
Education
Skills
Certifications
Account Executive
Summary
Experience
- Built the self-serve funnel dashboard used weekly by 40+ PMs, cutting ad-hoc requests 50%.
- Designed and analyzed 30+ A/B tests; one onboarding change lifted activation 11%.
- Modeled churn drivers in Python, informing a retention play that saved an est. $3.4M ARR.
- Built the marketing-attribution model that reallocated $1.2M of spend toward higher-ROI channels.
- Automated weekly KPI reporting in SQL + Looker, saving the ops team ~10 hours/week.
- Segmented 2M listings to retarget high-intent buyers, raising tour bookings 8%.
- Partnered with finance on a forecasting model that tightened headcount planning accuracy 15%.
- Built self-serve Tableau workbooks that let regional managers answer their own questions.
- Cleaned and joined 5+ sales tables to power a weekly merchandising scorecard.
- Found a returns-pattern insight that informed a packaging change, cutting damage claims 9%.
Education
Skills
Projects
Certifications
Data Analyst
Summary
Experience
- Delivered a $6M ERP migration across 5 business units 3 weeks early and 8% under budget.
- Led 4 concurrent Agile teams (35 people), holding on-time delivery above 95% for two years.
- Cut status-reporting overhead 40% by standardizing dashboards in Jira and Smartsheet.
- Ran risk and stakeholder management for a 200-user rollout with a 96% adoption rate.
- Managed a warehouse-automation program that lifted fulfillment throughput 22%.
- Coordinated vendors and internal teams to launch 3 distribution upgrades with zero downtime.
- Ran weekly steering committees, keeping a $2.5M program on scope and on schedule.
- Introduced a RAID log and change-control process adopted across the PMO.
- Tracked schedules, budgets, and deliverables for 6 concurrent engineering projects.
- Built the reporting cadence that gave leadership a single weekly status view.
Education
Skills
Certifications
Project Manager
Summary
Experience
- Cut the monthly close from 8 days to 5 by automating reconciliations in NetSuite.
- Owned $40M in GL accounts with zero audit adjustments across three annual audits.
- Built variance-analysis templates that flagged a $220K billing error before quarter-end.
- Partnered with FP&A on monthly reporting, turning the close packet around two days sooner.
- Prepared journal entries and reconciliations for 12 mid-market clients.
- Supported audits with workpapers that reduced reviewer follow-ups 25%.
- Documented close procedures that cut new-hire ramp time from 6 weeks to 4.
- Researched technical accounting questions and drafted memos for manager review.
- Reconciled store-level cash and inventory accounts across 8 locations.
- Automated an Excel report that saved the team ~5 hours each week.
Education
Skills
Certifications
Accountant
Summary
Experience
- Led the visual identity for 3 national campaigns, lifting social engagement 47%.
- Built a design system adopted across 6 product teams, cutting design-to-dev handoff time 35%.
- Art-directed photo and motion shoots, mentoring 2 junior designers.
- Designed seasonal campaign assets that raised email click-through 19%.
- Redesigned the seller-onboarding flow, improving completion 12% in A/B tests.
- Created social and display templates that cut creative production time 30%.
- Maintained brand consistency across 4 product surfaces and the marketing site.
- Produced pitch decks and campaign comps for 5 consumer-brand accounts.
- Retouched and prepped print and digital assets to spec under tight deadlines.
Education
Skills
Projects
Certifications
Graphic Designer
Summary
Experience
- Raised class reading proficiency 23% in one year through small-group, data-driven instruction.
- Led the grade-level PLC, aligning curriculum and lifting team math scores 14%.
- Grew parent-conference attendance from 60% to 90% with flexible scheduling and outreach.
- Designed differentiated lessons for a 25-student class with mixed reading levels.
- Mentored two student teachers through their full-semester placements.
- Integrated 1:1 tablets into daily centers, lifting independent reading time 25%.
- Cut chronic absenteeism in the class by partnering early with families and counselors.
- Maintained pacing and routines across a semester-long 4th-grade placement.
- Built positive-behavior systems that kept on-task time high during the transition.
Education
Skills
Certifications
Teacher
Summary
Experience
- Held a 96% CSAT across ~60 contacts per day, 8 points above team average.
- Resolved 88% of issues on first contact, cutting repeat tickets and escalations.
- Mentored 6 new hires and wrote 14 help-center articles that deflected common questions.
- Piloted a chat-macro library that trimmed average handle time 22% without hurting CSAT.
- Handled 50+ billing and technical inquiries a day with a 92% satisfaction score.
- Saved 30+ accounts per month through empathetic, needs-based retention offers.
- Cut average handle time 18% while keeping quality-audit scores above 95%.
- Became the team's go-to for escalations, resolving disputes without supervisor hand-off.
- Fielded 70+ inbound calls daily for orders, scheduling, and warranty questions.
- Maintained a 90%+ CSAT as a top-rated rep in a 40-person call center.
- Trained 4 seasonal hires on phone systems and de-escalation basics.
Education
Skills
Certifications
Customer Service Representative
Summary
Experience
- Manage complex calendars and travel for two VPs, reclaiming ~8 hours of their week.
- Coordinated 30+ cross-team meetings and offsites a year, on time and under budget.
- Standardized expense reporting, cutting reimbursement turnaround from 10 days to 3.
- Owned a $120K office budget and vendor relationships, negotiating a 12% supplies savings.
- Supported a 20-person department with scheduling, supplies, and onboarding.
- Built a shared filing system that cut document-retrieval time in half.
- Planned quarterly team events for up to 50 people, handling logistics end to end.
- Drafted and proofread executive correspondence, decks, and meeting minutes.
- Greeted 80+ visitors a day and routed calls for a busy 6-provider clinic.
- Kept scheduling and records accurate in EHR, reducing booking errors 20%.
Education
Skills
Certifications
Administrative Assistant
Summary
Experience
- Built a LightGBM demand forecast for perishable categories across 1,900 stores, lowering weekly WMAPE from 34% to 27%.
- Designed and read 40+ A/B tests on site search ranking; added CUPED variance reduction that cut typical test length from 21 to 14 days.
- Estimated the sales effect of a regional price change with difference-in-differences across 212 stores; finance used the estimate to set Q4 pricing.
- Shipped the markdown model with the ML platform team as a Python package, retrained weekly in Airflow, with drift alerts in Datadog.
- Presented quarterly model reviews to merchandising leaders, translating forecast intervals into safety-stock targets for 60 categories.
- Trained an XGBoost 30-day readmission model on 1.2M claims; care managers used its top-decile list to prioritize outreach calls.
- Cleaned and joined claims, pharmacy and eligibility tables in Snowflake into a member-month feature set reused by 3 teams.
- Wrote SHAP-based reason codes so nurse care managers could see why each member was flagged before calling.
- Audited model calibration by age band and sex before launch and documented the results for the compliance review.
Education
Skills
Data Scientist
Summary
Experience
- Moved 140 nightly SSIS jobs for claims reporting to dbt models on Snowflake under Airflow; the nightly run fell from 6.5 hours to under 2.
- Built a Kafka to Snowflake path with Snowpipe Streaming for member eligibility events, taking dashboard freshness from next-day to under 10 minutes.
- Cut Snowflake spend by about $18,000 a month by right-sizing warehouses, tightening auto-suspend, and clustering the two largest claims tables.
- Added dbt tests and Monte Carlo monitors across 320 models; bad-data tickets from actuarial analysts fell from about 12 a month to 3.
- Wrote a data contract template with 4 source-system owners so schema changes arrive with notice instead of as failed loads.
- Maintained 60+ Python ETL jobs loading prior-authorization data from PostgreSQL into Redshift for product and finance reporting.
- Rewrote the daily prescriber-activity job in PySpark on EMR, cutting run time from 3 hours to 25 minutes as volume passed 40M rows a day.
- Handled pipeline on-call one week in six and wrote runbooks for the 8 most common failure modes.
Education
Skills
Certifications
Data Engineer
Summary
Experience
- Moved 38 services from hand-built EC2 hosts to Amazon EKS with Helm and Argo CD; production deploys went from twice a week to 15 to 20 a day.
- Wrote Terraform modules for VPCs, RDS and IAM used by 6 product teams, replacing console changes behind 3 outages the prior year.
- Rebuilt CI in GitHub Actions with cached Docker layers and parallel test shards, cutting median pipeline time from 24 minutes to 9.
- Ran the 5-person on-call rotation; SLO-based Datadog alerts and runbooks brought mean time to restore from 70 minutes to 22.
- Saved about $11,000 a month on AWS by moving stateless workloads to Spot with Karpenter and deleting orphaned EBS volumes.
- Added Trivy image scanning and Vault-issued database credentials before the first SOC 2 Type II audit, which closed with no infrastructure findings.
- Kept 220 Windows and Linux servers on a monthly patch cycle with WSUS and Ansible, serving more than 190 schools.
- Scripted staff account provisioning in PowerShell, taking a 40-minute manual task to 3 minutes during the August hiring rush.
- Migrated file shares for 12 central office departments to SharePoint Online over one summer break.
Education
Skills
Certifications
DevOps Engineer
Summary
Experience
- Rebuilt the seat-map checkout in React and TypeScript, cutting mobile p75 INP from 420ms to 160ms during on-sale traffic spikes.
- Moved event and venue pages from jQuery to Next.js with server rendering, dropping p75 LCP from 3.9s to 1.8s.
- Built a Storybook component library of 46 components used by 3 product teams, with visual regression checks in Chromatic.
- Led WCAG 2.2 AA remediation of checkout after a venue client's audit: fixed 71 issues and added keyboard seat selection.
- Trimmed the main bundle from 1.4 MB to 620 KB by splitting routes and replacing Moment.js with date-fns.
- Shipped 24 client sites for hospitals, universities and local retailers, from Figma handoff to launch, in HTML, Sass and JavaScript.
- Wrote Cypress end-to-end tests for the agency's 5 largest e-commerce builds, catching checkout regressions before client review.
- Converted 9 legacy WordPress themes to responsive, mobile-first layouts with no change to the client editing experience.
Education
Skills
Projects
Front-End Developer
Summary
Experience
- Triaged about 60 escalated alerts a week from Splunk ES and CrowdStrike Falcon across 9 hospitals and 14,000 endpoints.
- Contained a 2025 business email compromise: disabled 3 Entra ID accounts, purged 1,140 phishing messages and drafted the HIPAA incident summary.
- Wrote 22 Splunk correlation searches mapped to MITRE ATT&CK and retired 9 noisy rules, dropping weekly false positives from about 480 to 190.
- Ran monthly Tenable scans and chased remediation with server teams; critical findings older than 30 days fell from 87 to 12 in a year.
- Automated phishing-report handling with a Splunk SOAR playbook, bringing median time to verdict from 40 minutes to 9.
- Monitored Microsoft Sentinel and QRadar queues for 30 client tenants on a rotating 12-hour shift schedule.
- Closed an average of 35 tier 1 alerts per shift, escalating confirmed intrusions with PCAPs and timeline notes attached.
- Caught a Cobalt Strike beacon at a manufacturing client from DNS beaconing in proxy logs; 4 hosts were isolated within 2 hours.
- Handled 25 to 30 tickets a day for 4 campuses: account lockouts, MFA enrollment, Chromebook repairs and classroom projectors.
Education
Skills
Certifications
Cybersecurity Analyst
Summary
Experience
- Supported 420 employees across 18 branches and a call center, working 22 to 30 ServiceNow tickets a day at 81% first-contact resolution.
- Moved 390 Windows 11 laptops onto Intune Autopilot, cutting new-hire setup from half a day to 45 minutes.
- Packaged 14 line-of-business Win32 apps in Intune, including teller signature pad and check scanner drivers.
- Wrote PowerShell scripts for Active Directory onboarding and offboarding; terminated users now lose access within 15 minutes of HR notice.
- Installed receipt printers, Digital Check scanners and workstations at 3 new branches, coordinating cabling with facilities and drivers with the core vendor.
- Published 60 ServiceNow knowledge articles so Tier 1 resolves password, VPN and printer tickets itself.
- Answered phone, email and chat support for 35 small-business clients in ConnectWise Manage, averaging 28 tickets a day.
- Reset MFA, rebuilt Outlook profiles and fixed shared mailbox permissions in the Microsoft 365 admin center and Exchange Online.
- Diagnosed failed laptops and desktops on site, replacing drives, RAM and docks under Dell and Lenovo warranty.
- Checked in 15 to 20 repair orders a shift, running diagnostics, malware removal and data transfers.
Education
Skills
Certifications
IT Support Specialist
Summary
Experience
- Designed the bearing frame and seal chamber for a new end-suction pump family, taking 6 sizes from concept to production release in 14 months.
- Ran SolidWorks Simulation on the bearing frame; a rib change cut peak stress enough to move from ductile to gray iron, saving $18 per casting.
- Led DFMEA sessions with quality and manufacturing for 3 product launches and tracked 41 action items to closure in Windchill.
- Built tolerance stack-ups per ASME Y14.5-2018 for the shaft and impeller fit, eliminating a second machining operation on every impeller.
- Cut seal-leak warranty returns from 23 to 6 a year by redesigning the gland plate and adding a vent port.
- Produced detail and assembly drawings for custom conveyor systems, releasing about 300 drawings a year through SolidWorks PDM.
- Sized motors, gearboxes, bearings and shafts for belt and roller conveyors carrying loads up to 2,000 lb.
- Standardized 40 frame weldments into a configurable SolidWorks design table, cutting engineering hours on repeat orders by about a third.
- Traveled to 9 customer plants for installation support, fixing belt tracking and chain wear problems on the floor.
Education
Skills
Certifications
Mechanical Engineer
Summary
Experience
- Managed civil design for 7 to 9 concurrent commercial and multifamily sites, from due diligence through construction administration.
- Designed grading, storm drainage and utilities for a 42-acre, 310-unit apartment community in Mecklenburg County, including 2 wet ponds.
- Modeled pre- and post-development runoff in HydroCAD under Charlotte's PCSO; plans cleared city review in 2 cycles.
- Sealed 14 plan sets as engineer of record since licensure, with construction values from $1.2 million to $9.8 million.
- Answered 120+ RFIs and reviewed shop drawings for precast structures and water main fittings.
- Supervised 2 EITs and a CAD technician, redlining their sheets before each submittal.
- Drafted Civil 3D surfaces, profiles and corridors for NCDOT-funded sidewalk and turn-lane projects in Gaston and Union counties.
- Sized storm sewer networks by the Rational Method in Autodesk Storm and Sanitary Analysis for 11 retail and industrial sites.
- Wrote NCDEQ erosion and sedimentation control plans for 16 sites, each approved within two submittals.
- Walked active sites weekly to log progress and check subgrade, pipe bedding and inlet elevations against plans.
Education
Skills
Certifications
Civil Engineer
Summary
Experience
- Redesigned the claims status flow after 14 moderated sessions with members; claims calls to member services fell 18% the next quarter.
- Built 64 components in the portal's Figma library, with variables for light, dark and high-contrast modes.
- Audited the portal against WCAG 2.2 AA with 2 engineers, logging 112 issues and closing 97 before fall release.
- Wrote annotated handoff specs in Figma Dev Mode for a 9-person Scrum team, cutting design QA tickets from about 20 per sprint to 8.
- Ran card sorts and tree tests with 210 members to rebuild the benefits navigation from 11 top-level items to 6.
- Designed booking and account flows for 7 clients, including a regional credit union and two Twin Cities clinics.
- Cut a credit union's loan application from 11 screens to 6; completed applications rose from 31% to 44% of starts.
- Tested prototypes with 5 to 8 participants per round in Maze and UserTesting, and reported findings to clients within 3 days.
- Led weekly design critiques for 4 junior designers and wrote the studio's first accessibility checklist.
Education
Skills
Projects
Certifications
UX Designer
Summary
Experience
- Wrote 6 to 8 long-form articles a month on payroll tax and compliance, each checked by the company's in-house CPA before it went live.
- Built a state payroll tax guide series covering all 50 states and DC; it now brings in about 310 trial signups a month.
- Rewrote 40 underperforming posts using Search Console query data; 26 now rank in the top five results for their main keyword.
- Produced 14 customer case studies, each built from a 45-minute interview and approved by the customer's own team.
- Maintained the 30-page house style guide and edited drafts from 4 freelancers and 2 product marketers.
- Covered small business, commercial real estate and city council for the print weekly and daily web edition, filing 4 to 6 stories a week.
- Reported the $38 million cost overrun on a downtown parking garage; the story was cited in two council hearings.
- Interviewed more than 300 owners, officials and analysts, and kept a source list the newsroom still shares.
Education
Skills
Certifications
Content Writer
Summary
Experience
- Ran organic social across Instagram, TikTok, Facebook, Pinterest and YouTube, publishing about 45 posts a week through Sprout Social.
- Grew TikTok from 2,100 to 58,000 followers in 20 months with a staff gear-testing series, holding a 7.4% average engagement rate.
- Cut median response time on comments and DMs from 9 hours to under 2 with a saved-reply library and weekend coverage rotation.
- Set up UTM tagging and a monthly GA4 report; social was credited with $412K in tracked online revenue in fiscal 2025.
- Recruited 22 store employees into a paid creator program and trained them on brand voice, FTC disclosure and filming basics.
- Handled community management for 9 clients, including a hospital system, two restaurant groups and a USL soccer team.
- Scheduled 120 to 150 posts a week in Hootsuite and moved client content calendars from spreadsheets into Asana.
- Caught a food safety complaint thread within 40 minutes and escalated it using the crisis protocol I had drafted for that client.
Education
Skills
Certifications
Social Media Manager
Summary
Experience
- Managed about $62K a month across Google Ads, Local Services Ads and Meta for HVAC, plumbing and electrical service lines.
- Lowered cost per booked job from $148 to $109 in 2025 by splitting search campaigns by service and branch and importing offline conversions.
- Rebuilt the GA4 and Google Tag Manager setup with 14 conversion events, consent mode and enhanced conversions for web forms.
- Connected CallRail call data to ServiceTitan so each booked job traces back to its campaign and keyword.
- Sent a monthly maintenance plan email to 38,000 past customers in Mailchimp; email drove 1,140 plan renewals in 2025.
- Built the Looker Studio dashboard the owners review every Monday, showing spend, calls, booked jobs and revenue by branch.
- Supported 11 ecommerce and healthcare accounts with a combined $240K in monthly spend on Google Ads, Microsoft Ads and Meta.
- Ran 30 or more ad copy and landing page tests a quarter in Unbounce, writing the weekly test summary for account leads.
- Configured Shopify conversion tracking and Merchant Center feeds for 4 new clients, clearing disapproved products before launch.
Education
Skills
Certifications
Digital Marketing Specialist
Summary
Experience
- Roomed 22 to 28 patients a day: vitals, chief complaint, history and medication list updated in Epic before the provider walked in.
- Gave IM and subcutaneous vaccines on provider order, logging lot numbers in ImmTrac2; no findings on the 2025 Texas Vaccines for Children site visit.
- Drew 15 to 20 venipuncture samples daily and ran CLIA-waived tests (A1c, urine dipstick, rapid strep, flu) for provider review.
- Prepped pre-visit care gap lists for diabetic eye exams, mammograms and colonoscopies; the clinic's A1c testing rate rose from 71% to 84% in 2024.
- Performed 12-lead EKGs and office spirometry, routing tracings to the physician for interpretation within 10 minutes.
- Precepted 6 new MAs on the rooming checklist and Epic In Basket workflow as the clinic's MA trainer.
- Checked in and roomed up to 30 patients a day for a 3-provider practice, covering the front desk when staffing ran short.
- Submitted about 45 prior authorizations a month through CoverMyMeds and athenahealth, cutting the open backlog from 3 weeks to 4 days.
- Kept twice-daily temperature logs for 2 vaccine refrigerators and ran the monthly count on 14 vaccines.
Education
Skills
Certifications
Medical Assistant
Summary
Experience
- Ran a pharmacy averaging 310 prescriptions a day with 2 staff pharmacists and 6 technicians; owned scheduling, ordering and board compliance.
- Administered 1,140 immunizations in the 2025 fall season: influenza, COVID-19, RSV, Tdap, shingles and pneumococcal, per Ohio protocol.
- Completed 212 comprehensive medication reviews in OutcomesMTM during 2025, raising the store's CMR completion rate from 54% to 78%.
- Checked OARRS on every opioid and benzodiazepine prescription and called prescribers on 60+ questionable C-II orders in 2025.
- Passed the 2024 Ohio Board of Pharmacy inspection with no findings and closed the DEA biennial inventory with zero unresolved counts.
- Verified 250 to 400 prescriptions a shift in Intercom Plus at a 24-hour store, including solo overnight shifts.
- Resolved DUR alerts for interactions, duplicate therapy and renal dosing, logging 30 to 40 prescriber clarifications a month.
- Vaccinated residents at 14 long-term care facility clinics in early 2021 as part of a 4-person COVID-19 team.
Education
Skills
Certifications
Pharmacist
Summary
Experience
- Treated 11 to 13 patients a day in 1:1 visits with a caseload of about 55, split across post-op, spine and sports injuries.
- Evaluated 6 to 8 new patients a week, many under Tennessee direct access; referred 3 in 2025 to physicians for red-flag findings.
- Built an ACL reconstruction return-to-sport battery (hop tests, handheld dynamometry, ACL-RSI) with two local orthopedic surgeons.
- Tracked LEFS, ODI and QuickDASH in WebPT; knee patients discharged in 2025 gained a median 24 points on the LEFS.
- Kept cancel and no-show rates at 6% against a 10% clinic target by scheduling the full plan of care at evaluation.
- Supervised 2 DPT students through 10-week clinical rotations as an APTA Credentialed Clinical Instructor.
- Saw 9 to 11 patients a day on orthopedic, neuro and step-down units, including day-of-surgery mobility after hip and knee arthroplasty.
- Recommended discharge destination (home, home health, SNF or inpatient rehab) for each patient at daily interdisciplinary rounds.
Education
Skills
Certifications
Physical Therapist
Summary
Experience
- Saw 8 to 9 patients a day on a 60-minute schedule in a 3-dentist, 4-hygienist office.
- Recorded 6-point periodontal charting on every adult new patient and recare, flagging bleeding and 5 mm+ pockets for the dentist's diagnosis.
- Completed about 12 quadrant-based scaling and root planing cases a month, giving infiltration and inferior alveolar blocks.
- Showed patients intraoral camera photos at chairside; accepted SRP treatment plans in my column rose from 48% to 63% in 2024.
- Took FMX, bitewings and panoramic images on digital sensors, retaking under 2% of images in the 2025 office audit.
- Administered nitrous oxide for anxious adults and children under the dentist's general supervision.
- Floated across 3 clinics, treating 7 to 8 patients a day and adapting to each office's charting and sterilization routine.
- Placed sealants and fluoride varnish for pediatric recall patients, averaging 40 sealants a month.
Education
Skills
Certifications
Dental Hygienist
Summary
Experience
- Carried a 16-resident assignment on a 32-bed post-acute rehab unit, running two med passes per evening shift and directing 3 STNAs.
- Hung IV hydration for 3 to 5 residents a shift under Ohio IV authorization and reported infiltration to the RN.
- Reconciled medications and collected admission data for 5 to 7 hospital transfers a week, clearing order discrepancies with the attending before the first med pass.
- Caught a warfarin order listed twice under brand and generic names on a transfer; held the dose, called the attending, and prompted a new admission double-check.
- Performed wound treatments for 9 to 12 residents, including wound vac dressing changes, and took weekly measurements alongside the wound nurse.
- Passed medications to 28 residents a shift on a 56-bed long-term and dementia hall in PointClickCare eMAR.
- Managed fingerstick glucose checks and sliding-scale insulin for 7 residents with diabetes.
- Cleared the 2022 Ohio Department of Health survey med pass observation with zero errors on 31 doses.
- Provided bathing, toileting, feeding, and transfer care for 11 to 13 residents per evening shift while in practical nursing school.
Education
Skills
Certifications
Licensed Practical Nurse
Summary
Experience
- Saw 18 to 22 patients a day, ages 2 to 88, on a panel of about 1,300; roughly 60% covered by AHCCCS.
- Raised the share of my diabetic patients with A1c under 8% from 58% to 71% in 18 months using point-of-care A1c and GLP-1 and SGLT2 titration.
- Managed 34 patients on buprenorphine or chronic opioids, checking the Arizona CSPMP before each prescription.
- Sent FIT kits home from eligible visits, raising my panel's UDS colorectal screening rate from 41% to 54%.
- Precepted one FNP student each semester from the University of Arizona College of Nursing.
- Treated 30 to 40 walk-in patients per 12-hour shift as the only provider on weekends.
- Performed laceration repairs, abscess I&Ds, splinting and nail removals, with preliminary X-ray reads.
- Wrote the clinic's strep and UTI protocols from IDSA guidance; audited antibiotic use for viral URIs quarterly.
- Staffed a Level I trauma ED, carrying 4 to 5 patients and triaging with ESI; night charge nurse from 2019.
Education
Skills
Certifications
Nurse Practitioner
Summary
Experience
- Cared for 10 to 12 residents per day shift on a 44-bed long-term care hall: bathing, dressing, toileting, feeding assistance, and turns every 2 hours.
- Transferred residents with Hoyer and sit-to-stand lifts using two-person technique, with no transfer injuries on my assignments in 2 years.
- Charted ADLs, meal intake percentages, and bowel and bladder output in PointClickCare Point of Care before leaving every shift.
- Flagged new confusion and poor fluid intake in a resident on a Stop and Watch form; the nurse's assessment led to early UTI treatment.
- Took vitals and weekly weights for my hall, including daily weights for 2 residents with heart failure, and reported out-of-range results to the nurse.
- Picked up 2 extra shifts a month on the 18-bed secured memory care unit after completing CMS Hand in Hand dementia training.
- Visited 4 clients each week for bathing, meal prep, light housekeeping, and medication reminders, working 25 to 30 hours a week.
- Clocked every visit through the TennCare electronic visit verification (EVV) app and left short visit notes for families and case managers.
Education
Skills
Certifications
Certified Nursing Assistant
Summary
Experience
- Compounded 90 to 120 sterile preparations per shift in ISO Class 5 hoods, including IV antibiotics, electrolyte riders, insulin drips, and pediatric syringes.
- Prepared hazardous drugs for the inpatient oncology unit in a negative-pressure USP <800> buffer room using closed-system transfer devices.
- Passed gloved fingertip and media-fill testing every 6 months since 2022 with no failures.
- Refilled 24 Pyxis MedStation cabinets on the day-shift route and worked discrepancy reports with nursing before end of shift.
- Helped count and reconcile the Schedule II vault for the 2024 DEA biennial inventory, with no unresolved variances.
- Entered and filled 350 to 450 prescriptions a day in Intercom Plus at a 24-hour store with one pharmacist on duty.
- Worked 30 to 40 insurance rejections a day (prior authorization, refill too soon, non-formulary) by calling PBMs and prescriber offices.
- Ran the weekly return-to-stock and monthly outdate pull for a pharmacy carrying about $310,000 in inventory.
- Trained 5 new technicians on data entry and vaccine consent forms during the 2021 COVID-19 vaccine rollout.
Education
Skills
Certifications
Pharmacy Technician
Summary
Experience
- Built the driver-based 2026 operating budget in Workday Adaptive Planning for 3 plants and $418M in revenue, replacing 40 linked Excel files.
- Produced the monthly variance package for the CFO: price, volume, mix and material cost bridges by plant, delivered by workday 6.
- Caught a $1.9M freight accrual shortfall during a Q3 forecast review, traced to a carrier rate increase missing from standard cost.
- Wrote the capital request template and NPV and IRR reviews for 14 equipment projects totaling $11.2M; 2 were deferred on payback.
- Rebuilt the 13-week cash forecast in Power BI from NetSuite and bank data, cutting average weekly forecast error from 9% to 3%.
- Prepared monthly lane profitability reports for 220 shipper accounts; sales used them to reprice 31 lanes running below cost.
- Pulled GL and TMS data with SQL for a lease versus buy analysis on 60 tractors, presented to the VP of Operations.
- Handled month-end accruals and balance sheet reconciliations for 4 terminal cost centers during the first 18 months.
Education
Skills
Certifications
Financial Analyst
Summary
Experience
- Closed the books monthly in QuickBooks Online by workday 8, reconciling 3 bank accounts, 2 credit cards and an equipment loan.
- Ran biweekly Gusto payroll for 42 field and office staff, plus certified payroll for public school projects.
- Set up job costing by project and phase, tracking labor and material against budget on about 60 active jobs.
- Cut receivables over 60 days from $212K to $88K in a year with weekly progress billing and calls on day 31.
- Filed monthly New Mexico gross receipts tax returns and year-end 1099-NECs for 38 subcontractors.
- Kept books in QuickBooks Online and Xero for 14 clients, including 4 restaurants and a dental office.
- Cleaned up 2 years of a new restaurant client's books before tax filing, reclassing about 1,100 transactions.
- Prepared quarterly Form 941 and state withholding worksheets for CPA review and filing.
- Entered 300 to 400 vendor invoices a week in CDK Drive and matched parts invoices to purchase orders.
- Matched monthly vendor statements to the AP ledger and chased missing credits with 25 regular suppliers.
Education
Skills
Certifications
Bookkeeper
Summary
Experience
- Handled about 110 lobby and drive-up transactions a day: deposits, withdrawals, check cashing, loan payments and cashier's checks.
- Balanced my drawer within tolerance on every shift in 2025; the 3 variances, all under $10, were traced before close.
- Referred 64 customers to personal bankers in 2025 for CDs, HELOCs and business accounts; 23 opened an account.
- Stopped a $2,400 altered payroll check after noticing a mismatched ID and a changed payee line; the branch manager confirmed fraud.
- Completed CTRs on cash transactions over $10,000 and escalated possible structuring to the BSA officer under bank policy.
- Interpreted in Hmong for about 15 older customers a week, covering holds, disclosures and account questions.
- Sold money orders, sent Western Union transfers and cashed payroll checks, following ID and daily limit rules.
- Counted down 4 registers and the service desk till at close and prepared the night deposit.
- Resolved returns, price disputes and lottery payouts for 150 to 200 customers on weekend shifts.
Education
Skills
Certifications
Bank Teller
Summary
Experience
- Managed 68 independent restaurant, bar and catering accounts in Clay and Platte counties, about $4.3M a year.
- Grew weekly territory gross profit from $14,900 to $18,600 in 3 years by adding lines to existing accounts.
- Opened 17 street accounts in 2025, including a 6-unit taco concept won from a competitor on cost per plate.
- Ran product cuttings and menu costing sessions for chefs, moving 11 accounts from commodity chicken to a portioned program.
- Cut territory past-due receivables below 2% of sales by setting COD terms early with 5 slow-paying accounts.
- Took 40 to 60 phone and email orders a day for equipment and smallwares, quoting from the catalog and checking stock in the ERP.
- Booked $1.1M in equipment sales in 2020, mostly reach-in coolers, fryers and hood replacements for restaurants reopening.
- Placed about $14K a week in food and paper orders with 3 distributors, holding food cost at 30% to 32%.
- Trained and scheduled a line of 12 cooks; the kitchen passed every city health inspection over 3 and a half years.
Education
Skills
Certifications
Sales Representative
Summary
Experience
- Closed 18 sides in 2025 for $5.9M in sales volume and $151,400 GCI, up from 11 sides in 2021.
- Sold 10 listings in 2025 at a 99.1% average list-to-sale price ratio, pricing each from a Cloud CMA built on MLS comps.
- Represented 11 first-time buyers who purchased with Ohio Housing Finance Agency down payment assistance, coordinating lender and OHFA timelines.
- Generated 61% of 2025 closings from past clients and sphere referrals, tracked in Follow Up Boss with a quarterly contact plan.
- Negotiated inspection repair requests on 9 buyer contracts in 2025, securing $38,700 in combined seller credits and completed repairs.
- Kept every file in dotloop from signed agreement to closing; no broker compliance holds on 2024 or 2025 transactions.
- Toured prospects and signed leases for a 312-unit community, closing about 14 new leases a month in peak season.
- Processed applications, screenings and renewals in Yardi Voyager and helped hold occupancy near 95%.
Education
Skills
Certifications
Real Estate Agent
Summary
Experience
- Rang up 120 to 150 transactions on a typical Saturday shift, including split tenders, gift cards and receipted and non-receipted returns.
- Opened 58 store credit card accounts in 2025, third among 22 part-time associates at the store.
- Ran the fitting room on back-to-school and holiday weekends, returning several hundred garments a shift to the floor by size.
- Reset the kids denim wall and front tables to the weekly floor set directive, including markdown signing on Sunday nights.
- Trained 6 seasonal hires in fall 2025 on register basics, online pickup orders and the fitting room count.
- Named Associate of the Month twice in 2025 based on customer comments that named her.
- Checked out about 30 customers an hour on weekend registers and balanced the drawer within $1 on every audited shift.
- Processed SNAP EBT, Nebraska eWIC and paper coupons following store and state rules.
Education
Skills
Retail Sales Associate
Summary
Experience
- Set and terminated a 1,200A 480Y/277V service, six panelboards and two 75 kVA dry-type transformers for a three-story medical office building.
- Ran EMT and rigid feeders up to 4 inch for a 186,000 sq ft tilt-wall distribution warehouse, including cable tray to the dock-door equipment.
- Wired 412 LED troffers with nLight occupancy and daylight controls across a 38-classroom middle school renovation, finishing during summer break.
- Passed 41 of 43 City of Fort Worth rough-in and final inspections first time on 2024 and 2025 jobs.
- Led a crew of two apprentices on layout, pulls and terminations; checked their conduit fill and box fill against NEC Chapter 9 tables.
- Traced a recurring ground fault on a rooftop unit circuit with a Megger insulation tester to a damaged conductor in a crushed conduit.
- Logged 8,120 on-the-job hours under a TDLR apprentice registration on retail, restaurant and multifamily projects.
- Pulled and terminated MC cable and THHN for 96 units across a four-building apartment complex.
- Dug, laid and glued schedule 40 PVC for site lighting and parking lot pole bases.
Education
Skills
Certifications
Electrician
Summary
Experience
- Flagged 2,612 hours in 2025 on a flat-rate plan while clocking about 2,050, highest in a shop of 19 technicians.
- Traced CAN and AVC-LAN faults on no-start and intermittent electrical tickets with GTS+ and a PicoScope.
- Replaced 23 Tundra V35A engines under the 2024 machining-debris recall with no returns for leaks or codes.
- Held comebacks to 11 out of 1,940 repair orders written to me in 2025.
- Calibrated Toyota Safety Sense cameras and radar after windshield and bumper repairs with GTS+.
- Earned all eight A-series ASE certifications by 2020 and Toyota Expert status in 2021.
- Performed heavy-line work including 2GR-FKS timing cover reseals, head gaskets and UA80E transmission replacements on Highlander and Sienna.
- Serviced Prius, Camry Hybrid and RAV4 Hybrid systems, including HV battery and inverter replacement.
- Completed 10 to 14 oil services, tire rotations and multipoint inspections a day in the express lane.
Education
Skills
Certifications
Automotive Technician
Summary
Experience
- Ran a 540,000 sq ft consumer goods site shipping about 38,000 cartons a day on two shifts, with 5 supervisors and 190 associates.
- Raised units per labor hour from 112 to 131 in 14 months by re-slotting 2,300 fast movers and rebalancing pick zones in Manhattan WMS.
- Cut the OSHA recordable rate from 4.1 to 1.9 over two years with daily safety huddles, PIT refreshers and a near-miss reporting board.
- Held on-time shipping at 99.2% through the 2023 and 2024 peaks while onboarding 140 seasonal associates from two staffing agencies.
- Finished FY2025 six cents per unit under budget on a $9.4M labor plan by moving to weekly UKG labor forecasts tied to client order projections.
- Supervised 45 associates on second shift receiving and putaway, unloading 60 to 75 trailers a week.
- Shortened dock-to-stock time from 31 hours to 18 by adding a live-unload lane and checking ASNs at the door.
- Trained 11 leads on 5S and standard work; four of them were later promoted to supervisor.
- Passed three straight client quality audits with no major findings after rebuilding the receiving discrepancy process.
Education
Skills
Certifications
Operations Manager
Summary
Experience
- Supported 480 employees in two metal fabrication plants on three shifts, covering employee relations, leave, onboarding and policy questions.
- Administered 95 FMLA cases and 18 ADA accommodation requests in 2025, coordinating with Lincoln Financial on short-term disability overlap.
- Investigated 27 employee relations complaints last year, including harassment and wage disputes, and wrote findings for plant leadership and outside counsel.
- Rebuilt the I-9 process after an internal audit found errors in 41 of 600 files; moved to E-Verify through UKG and passed the 2024 re-audit clean.
- Cut 90-day turnover among production hires from 38% to 26% by rewriting orientation and adding 30 and 60 day check-ins with supervisors.
- Ran open enrollment for three carriers and 410 benefit-eligible employees, including bilingual sessions on each shift.
- Onboarded 15 to 25 caregivers a month, running background checks, license verifications and Form I-9 reviews.
- Maintained records for 220 employees in ADP Workforce Now and entered biweekly payroll changes for three branches.
- Compiled the annual EEO-1 Component 1 report and OSHA 300A summary for the company's two filing years.
Education
Skills
Certifications
Human Resources Generalist
Summary
Experience
- Carried 18 to 24 open reqs across sales, finance and customer success, closing 61 hires in 2025.
- Brought median time to fill for account executive roles from 52 days to 38 by setting a 48-hour feedback rule with sales leaders.
- Sourced 40% of hires through LinkedIn Recruiter and Gem sequences, which let the team drop two agency contracts worth $180,000 a year.
- Held a 91% offer acceptance rate by confirming compensation range, start date and competing processes at the first screen.
- Built structured interview kits and scorecards in Greenhouse for 14 roles and trained 30 hiring managers to use them.
- Placed 112 contract and contract-to-hire accountants, AP/AR specialists and payroll clerks with 25 Denver-area clients.
- Screened 30 to 40 candidates a week by phone and ran references and background checks through Bullhorn.
- Ranked second of 14 recruiters in the Denver office for gross margin in 2021.
Education
Skills
Certifications
Recruiter
Summary
Experience
- Picked and packed orders with an RF scanner in Manhattan WMS, averaging 165 units per hour against a 140 UPH standard.
- Kept pick accuracy at 99.7% over the last 12 months of quality audits.
- Operated a Raymond reach truck for putaway and replenishment to 30-foot racking; site certified since August 2024.
- Counted 200 to 300 locations a week during cycle counts and reported mismatches to inventory control.
- Worked every scheduled shift through the 2024 and 2025 peak seasons, including mandatory Saturdays, with no safety incidents.
- Unloaded 2 to 3 trucks a night and stocked grocery and household freight before the store opened at 6 a.m.
- Used an electric pallet jack and handheld scanner to bin overstock and fill shelf gaps.
- Showed 4 new overnight stockers the backroom layout and safety rules during their first weeks.
Education
Skills
Certifications
Warehouse Associate
Summary
Experience
- Hauled gasoline and diesel from the Springfield terminal rack to 8 to 12 fuel stations a shift in a five-compartment tank trailer.
- Loaded at the rack and unloaded at customer tanks, sticking tanks and checking for water before every drop to prevent crossovers.
- Kept a clean MVR and passed 4 roadside inspections in 2025 with no violations.
- Ran 2,300 to 2,600 miles a week hauling 53-foot dry van freight within about 500 miles of Springfield, home most weekends.
- Delivered 98% of loads on time, mostly drop and hook at retail and grocery distribution centers.
- Caught a chafed air line during a pre-trip inspection and wrote it up on the DVIR before it failed on the road.
- Logged about 330,000 miles across 48 states hauling produce, dairy and frozen loads.
- Monitored Thermo King reefer settings and kept every load inside the shipper's temperature range.
Education
Skills
Certifications
Truck Driver
Summary
Experience
- Wrote 140+ user stories with Given/When/Then criteria for a commercial loan origination rebuild on nCino.
- Mapped commercial loan booking in BPMN 2.0: 9 handoffs and 3 duplicate entry points; the future-state design cut average booking time from 6 days to 3.5.
- Queried loan and customer tables in SQL Server before migration, catching 2,300 records missing NAICS codes.
- Ran UAT for 3 quarterly releases: wrote 210 test cases, triaged defects in Jira and collected sign-off from 14 relationship managers and loan processors.
- Gathered order-to-cash requirements for an SAP S/4HANA upgrade in 30+ workshops with customer service, credit and warehouse leads.
- Built a Power BI backorder report on SAP sales data, replacing a 5-hour weekly Excel pull for 40 service reps.
- Documented 22 as-is and to-be swimlane diagrams in Lucidchart, later reused as go-live training material.
- Entered and expedited 60 to 80 label and signage orders a day in SAP, clearing pricing holds and credit blocks.
- Flagged a pricing-condition error undercharging 3 distributors; the fix recovered $48,000 in the first year.
Education
Skills
Certifications
Business Analyst
Summary
Experience
- Booked and tracked 35 to 50 outbound LTL and truckload shipments a day in MercuryGate across a 40-carrier routing guide.
- Raised on-time delivery from 91.4% to 96.8% over 18 months by scoring carriers monthly and moving two late-running lanes.
- Audited carrier invoices against rate confirmations, recovering $62,400 in 2025 from duplicate accessorials and incorrect NMFC freight classes.
- Coordinated 6 to 8 import containers a month from Ningbo and Ho Chi Minh City on FOB terms with our customs broker, including ISF data and rail ramp drayage.
- Cut detention from about $4,100 a month to $1,300 by setting dock appointments in Manhattan SCALE and chasing late unloads daily.
- Covered 12 to 18 dry van and reefer loads a day off DAT, negotiating rates and vetting authority and insurance in Carrier411.
- Handled check calls and after-hours tracking for a book of about 300 loads a week, logging each exception in McLeod LoadMaster.
- Prepared bills of lading and packing lists for about 25 outbound orders a shift and loaded trailers on a sit-down forklift.
Education
Skills
Certifications
Logistics Coordinator
Summary
Experience
- Ran the CEO's Outlook calendar and inbox as delegate: 35 to 45 meetings a week across three time zones.
- Assembled quarterly board books in Diligent Boards for 9 directors, collecting sections from 6 department heads and publishing 7 days before each meeting.
- Planned 14 trips in 2025, including a 5-city investor roadshow; rebooked the same day when two connecting flights were cancelled.
- Reconciled 60 to 80 monthly corporate card transactions in Concur with no rejected expense reports in 2025.
- Kept minutes for the weekly executive committee and held compensation and acquisition files with access limited to the CEO and General Counsel.
- Supported two operations SVPs, scheduling 25+ recurring meetings and hospital site visits in 4 counties.
- Built PowerPoint decks and agendas for monthly operating reviews with 18 facility leaders.
- Organized a 60-person leadership retreat (hotel contract, catering, speaker travel) within a $38,000 budget.
- Booked conference rooms and client catering for a floor of 45 attorneys and staff, and greeted visitors at reception.
Education
Skills
Certifications
Executive Assistant
Summary
Experience
- Rang up 150 to 200 transactions a shift across cash, card, SNAP EBT and WIC, including split tenders.
- Closed out my drawer within the store's $2 tolerance on all but one shift in the past 18 months.
- Checked ID on every alcohol and tobacco sale; passed all 4 compliance checks the store had while I was on register.
- Covered the 6-lane self-checkout on weekends, clearing weight errors, age verifications and coupon overrides.
- Trained 5 new cashiers on voids, returns and loyalty card lookups during their first week.
- Took 60 to 90 counter and phone orders a night, reading each one back to the customer before sending it to the kitchen.
- Handled evening cash-outs and restocked the salad bar and drink station during slow stretches.
Education
Skills
Certifications
Cashier
Summary
Experience
- Worked a 5-table section (about 20 seats) on weekend doubles, serving 90 to 110 covers on a Saturday night.
- Entered orders, split checks and manager comps on a Toast handheld and closed out my own checkout at the end of each shift.
- Sold the weekly chef's feature and by-the-glass wine pairings; my check average ran about $11 above the floor average in Q2 2026.
- Marked every allergy on the Toast ticket and confirmed it with expo at the pass before the plate goes out.
- Trained 6 new servers on the menu, steps of service and the handheld over two-shift shadowing.
- Carried 4 to 5 tables at lunch and dinner and split large parties of up to 20 with a second server.
- Ran the curbside to-go station on weeknights, checking every bag against the ticket before it left.
- Seated guests on a 38-table floor, quoting waits and rotating sections so servers got even turns.
Education
Skills
Certifications
Restaurant Server
Resume writing FAQ
How to write, format, and choose a resume: the essentials.
How do I write a resume?
Start from a template, then add a short professional summary, your work experience as quantified bullet points (lead with results and numbers), your education, a grouped skills section, and any certifications. Tailor the wording to each job and keep it to one page. You can edit any template on this page and Lucipath will help you tailor it to a specific posting.
What is the best resume format?
For most people a reverse-chronological format, most recent role first, works best, because recruiters and applicant tracking systems expect it. Use a functional or combination format only if you are changing careers or need to downplay employment gaps.
How long should a resume be?
One page for most candidates. Use two pages only if you have ten or more years of relevant experience. Trim older roles to a line or two and cut anything that doesn't support the job you're applying for.
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Pick one that fits your field and experience level: Classic and Compact suit traditional or senior roles, Modern adds a touch of colour for tech and business roles, and Elegant works well for creative or client-facing roles. Start from the example closest to your job and customise from there.
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