Modern resume templates
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Alex Morgan
Senior Software Engineer · Backend & Distributed Systems
San Francisco, CA(415) 555-0142alex.morgan@email.comlinkedin.com/in/alexmorgangithub.com/alexmorgan
Summary
Senior software engineer with 8+ years building high-throughput backend services in Go and Python. Owns systems end to end, from API design to multi-region failover, and reduces latency and cost while scaling to millions of requests per day.
Experience
Senior Software Engineer · StripeMar 2021 – Present
San Francisco, CA
- Cut p99 API latency 42% by redesigning the request-routing layer and adding adaptive load shedding.
- Led the migration of billing services to async workers, doubling throughput to 18k req/s.
- Owned multi-region failover for the payments path, sustaining 99.99% uptime across two outages.
- Mentored 4 engineers and ran the backend on-call rotation and incident reviews.
Software Engineer · DoorDashJun 2018 – Feb 2021
San Francisco, CA
- Built the dispatch service powering 1M+ daily deliveries, trimming assignment time 28%.
- Introduced contract tests across 12 services, dropping integration regressions 35%.
- Shipped a Postgres-to-Kafka CDC pipeline that unblocked real-time analytics.
Education
B.S. Electrical Engineering & Computer Science · University of California, BerkeleyMay 2018
Skills
Languages: Go, Python, TypeScript, SQL
Infrastructure: Kubernetes, AWS, Docker, Terraform, Kafka
Data: PostgreSQL, Redis, DynamoDB, Snowflake
Projects
openfeature-go
Open-source Go SDK for feature flags; 1.2k GitHub stars and adopted by 30+ teams.
Certifications
AWS Certified Solutions Architect, Associate
Software Engineer
ModernEngineering & Data
Ethan Walsh
Product Manager · Growth & Platform
New York, NY(212) 555-0159ethan.walsh@email.comlinkedin.com/in/ethanwalsh
Summary
Outcome-driven product manager with 10 years shipping B2B and consumer software. Pairs sharp discovery with disciplined experimentation to move activation, retention, and revenue.
Experience
Senior Product Manager, Growth · SpotifyApr 2021 – Present
New York, NY
- Led an onboarding redesign that lifted new-user activation 17% (A/B tested, 2M users).
- Drove a referral program contributing $9M in incremental annual revenue.
- Ran discovery with 40+ user interviews to reprioritize a roadmap behind one north-star metric.
- Cut 30-day churn 9% by sequencing lifecycle nudges off an event-based propensity model.
Product Manager · SquarespaceJun 2018 – Mar 2021
New York, NY
- Shipped a templates marketplace that grew paid conversions 12%.
- Partnered with design and eng to cut time-to-first-site 30%.
- Ran a quarterly experiment program that shipped 18 tests, 6 of them launched.
- Owned the pricing-page redesign that improved trial-to-paid conversion 8%.
Associate Product Manager · Warby ParkerJul 2016 – May 2018
New York, NY
- Launched a virtual try-on flow that increased add-to-cart rate 14%.
- Defined analytics instrumentation that became the team's funnel source of truth.
Education
B.S. Information Systems · New York UniversityMay 2016
Skills
Product: Discovery, Roadmapping, A/B testing, Prioritization, Analytics, User research
Technical: SQL, Amplitude, Experiment design, API design
Tools: Jira, Figma, Productboard, Notion, Looker
Certifications
Certified Scrum Product Owner (CSPO) · Pragmatic Institute, Product Management Certified (PMC-III)
Product Manager
ModernProduct & Management
Maria Santos
Registered Nurse, BSN, RN · Critical Care (ICU)
Boston, MA(617) 555-0188maria.santos.rn@email.comlinkedin.com/in/mariasantosrn
Summary
Compassionate BSN-prepared registered nurse with 6 years in critical care, including a 24-bed medical ICU. Known for steady judgment in high-acuity situations, strong patient and family communication, and measurable gains in safety and satisfaction scores.
Experience
ICU Registered Nurse · Massachusetts General HospitalJul 2020 – Present
Boston, MA
- Manage care for up to 3 high-acuity ICU patients per shift at a 2:1 ratio with zero medication errors over 18 months.
- Helped raise unit HCAHPS communication scores from 84% to 93% by leading bedside shift-report rollout.
- Precept new graduate nurses and serve as charge nurse for 12-bed pods on night rotation.
- Reduced central-line infections 30% as a member of the unit CLABSI-prevention committee.
Medical-Surgical Registered Nurse · Tufts Medical CenterJun 2018 – Jun 2020
Boston, MA
- Delivered care for 5 to 6 med-surg patients per shift across cardiac and post-op populations.
- Cut 30-day readmissions 15% by strengthening discharge teaching and follow-up calls.
- Trained the unit on a new IV-pump rollout, reaching 100% competency with zero incidents.
- Recognized with a DAISY Award nomination for compassionate, family-centered care.
Nurse Extern / Patient Care Tech · Brigham and Women's HospitalMay 2017 – May 2018
Boston, MA
- Supported RNs with vitals, ADLs, and documentation across a 28-bed telemetry unit.
- Spotted and escalated early signs of patient decline, contributing to rapid-response calls.
Education
Bachelor of Science in Nursing (BSN) · Boston College, Connell School of NursingMay 2018
Skills
Clinical: Critical care, Hemodynamic monitoring, Ventilator management, Triage, IV therapy, Wound care
Systems: Epic EHR, Cerner, Medication reconciliation
Strengths: Patient education, Interdisciplinary collaboration, Calm under pressure
Certifications
RN License, Massachusetts (active) · BLS, American Heart Association · ACLS, American Heart Association · PALS (Pediatric Advanced Life Support) · CCRN (Critical Care Registered Nurse)
Registered Nurse
ModernHealthcare
Jordan Lee
Marketing Manager · Demand Generation & Brand
Austin, TX(512) 555-0119jordan.lee@email.comjordanlee.marketinglinkedin.com/in/jordanleemktg
Summary
Full-funnel marketing manager with 11 years scaling B2B SaaS demand programs. Pairs creative brand work with rigorous performance marketing to grow qualified pipeline while holding CAC down.
Experience
Marketing Manager · BrightCoJan 2021 – Present
Austin, TX
- Grew marketing-sourced pipeline 3.2× to $14M in two years while keeping CAC flat.
- Ran a 6-person team across paid, lifecycle, and content; lifted MQL→SQL conversion 22%.
- Launched an integrated ABM program that closed 9 enterprise logos worth $2.1M ARR.
- Rebuilt the demand-gen funnel in HubSpot, cutting cost-per-MQL 38%.
Digital Marketing Specialist · NovaMediaAug 2017 – Dec 2020
Chicago, IL
- Scaled paid search and social to $1.5M annual spend at a blended 4.3× ROAS.
- Drove a 64% lift in organic traffic through a content and SEO overhaul.
- Launched a webinar program that sourced 1,200+ MQLs in its first year.
- Built the marketing dashboard leadership used to set quarterly channel budgets.
Marketing Coordinator · Cedar & Co.Jul 2015 – Jul 2017
Chicago, IL
- Coordinated email, social, and event campaigns across a 5-brand portfolio.
- Grew the email list 3× to 60K with gated content and on-site capture.
Education
B.B.A. Marketing · University of Texas at AustinMay 2015
Skills
Demand gen: SEO/SEM, Paid social, ABM, Lifecycle marketing, Email
Analytics: GA4, Looker, Attribution modeling, A/B testing
Tools: HubSpot, Salesforce, Marketo, Figma, Webflow
Certifications
Google Analytics (GA4) Certification · HubSpot Inbound Marketing Certification · Meta Certified Media Buying Professional
Marketing Manager
ModernMarketing & Sales
Olivia Reyes
Account Executive · B2B SaaS · Mid-Market
Denver, CO(303) 555-0146olivia.reyes@email.comlinkedin.com/in/oliviareyes
Summary
Quota-crushing account executive with 8 years selling B2B SaaS to mid-market and enterprise. Builds pipeline from scratch, runs a disciplined cycle, and consistently lands in the top 10% of the team.
Experience
Account Executive, Mid-Market · HubSpotFeb 2021 – Present
Denver, CO
- Closed $2.4M ARR in 2024 at 134% of quota; President's Club two years running.
- Grew average deal size 38% by selling into multi-team, multi-year contracts.
- Built a $6M self-sourced pipeline, cutting reliance on inbound to 45%.
- Lifted win rate from 21% to 29% by tightening qualification with MEDDIC.
Sales Development Representative · ZoomAug 2018 – Jan 2021
Denver, CO
- Booked 40+ qualified meetings per quarter, top SDR 5 quarters in a row.
- Sourced pipeline that converted to $1.1M in closed revenue.
- Built the outbound sequences the team adopted, raising reply rates 27%.
- Promoted to AE in 18 months after exceeding pipeline targets every quarter.
Territory Sales Representative · Sherwin-WilliamsJun 2016 – Jul 2018
Denver, CO
- Grew a 60-account territory 18% YoY through consultative selling and account planning.
- Earned Rookie of the Year among 30+ reps in the regional class.
Education
B.A. Business Administration · Colorado State UniversityMay 2016
Skills
Sales: Pipeline generation, MEDDIC, Negotiation, Forecasting, Discovery, Account planning
Tools: Salesforce, Outreach, Gong, LinkedIn Sales Navigator, Apollo
Certifications
Sandler Sales Certification · Salesforce Certified Administrator
Account Executive
ModernMarketing & Sales
Priya Nair
Data Analyst · SQL, Python & Experimentation
Seattle, WA(206) 555-0173priya.nair@email.comlinkedin.com/in/priyanair
Summary
Data analyst with 8 years turning messy data into decisions across growth and operations. Fluent in SQL and Python, fast with dashboards, and trusted to design and read experiments end to end. Pairs rigorous analysis with clear storytelling that moves stakeholders to act.
Experience
Data Analyst II · ZillowApr 2021 – Present
Seattle, WA
- Built the self-serve funnel dashboard used weekly by 40+ PMs, cutting ad-hoc requests 50%.
- Designed and analyzed 30+ A/B tests; one onboarding change lifted activation 11%.
- Modeled churn drivers in Python, informing a retention play that saved an est. $3.4M ARR.
- Built the marketing-attribution model that reallocated $1.2M of spend toward higher-ROI channels.
Business Analyst · RedfinJan 2019 – Mar 2021
Seattle, WA
- Automated weekly KPI reporting in SQL + Looker, saving the ops team ~10 hours/week.
- Segmented 2M listings to retarget high-intent buyers, raising tour bookings 8%.
- Partnered with finance on a forecasting model that tightened headcount planning accuracy 15%.
- Built self-serve Tableau workbooks that let regional managers answer their own questions.
Data Analyst Intern · NordstromJun 2018 – Dec 2018
Seattle, WA
- Cleaned and joined 5+ sales tables to power a weekly merchandising scorecard.
- Found a returns-pattern insight that informed a packaging change, cutting damage claims 9%.
Education
B.S. Statistics, Minor in Economics · University of WashingtonDec 2018
Skills
Querying: SQL, dbt, BigQuery, Snowflake, Airflow
Analysis: Python (pandas), A/B testing, Regression, Forecasting, Statistics
BI: Looker, Tableau, Power BI, Excel, Mode
Projects
Self-serve experimentation framework
Standardized A/B test design and readouts in dbt + Looker, cutting analyst time per test by half.
Churn-propensity model
Python model scoring weekly churn risk; surfaced the segments behind a retention play worth ~$3.4M ARR.
Certifications
Google Data Analytics Professional Certificate · Tableau Desktop Specialist
Data Analyst
ModernEngineering & Data
Daniel Okafor
Project Manager, PMP · Cross-Functional Delivery
Chicago, IL(312) 555-0164daniel.okafor@email.comlinkedin.com/in/danielokafor
Summary
PMP-certified project manager with 12 years delivering software and operations programs up to $6M. Keeps cross-functional teams aligned, de-risks early, and ships on time and on budget.
Experience
Senior Project Manager · AccentureFeb 2020 – Present
Chicago, IL
- Delivered a $6M ERP migration across 5 business units 3 weeks early and 8% under budget.
- Led 4 concurrent Agile teams (35 people), holding on-time delivery above 95% for two years.
- Cut status-reporting overhead 40% by standardizing dashboards in Jira and Smartsheet.
- Ran risk and stakeholder management for a 200-user rollout with a 96% adoption rate.
Project Manager · GraingerJul 2016 – Jan 2020
Lake Forest, IL
- Managed a warehouse-automation program that lifted fulfillment throughput 22%.
- Coordinated vendors and internal teams to launch 3 distribution upgrades with zero downtime.
- Ran weekly steering committees, keeping a $2.5M program on scope and on schedule.
- Introduced a RAID log and change-control process adopted across the PMO.
Project Coordinator · CaterpillarJun 2014 – Jun 2016
Peoria, IL
- Tracked schedules, budgets, and deliverables for 6 concurrent engineering projects.
- Built the reporting cadence that gave leadership a single weekly status view.
Education
B.S. Industrial Engineering · University of Illinois Urbana-ChampaignMay 2014
Skills
Delivery: Agile/Scrum, Waterfall, Risk management, Budgeting, Roadmapping, Change management
Tools: Jira, Smartsheet, Asana, MS Project, Confluence, Power BI
Certifications
PMP (Project Management Professional) · Certified ScrumMaster (CSM) · SAFe 5 Agilist
Project Manager
ModernOperations & Management
Emily Carter
Staff Accountant, CPA · General Ledger & Close
Dallas, TX(214) 555-0137emily.carter@email.comlinkedin.com/in/emilycartercpa
Summary
Detail-driven CPA with 9 years in corporate accounting. Owns the month-end close, keeps the books audit-ready, and finds the process fixes that cut errors and free the team for analysis.
Experience
Senior Staff Accountant · Texas InstrumentsFeb 2021 – Present
Dallas, TX
- Cut the monthly close from 8 days to 5 by automating reconciliations in NetSuite.
- Owned $40M in GL accounts with zero audit adjustments across three annual audits.
- Built variance-analysis templates that flagged a $220K billing error before quarter-end.
- Partnered with FP&A on monthly reporting, turning the close packet around two days sooner.
Staff Accountant · DeloitteJul 2018 – Jan 2021
Dallas, TX
- Prepared journal entries and reconciliations for 12 mid-market clients.
- Supported audits with workpapers that reduced reviewer follow-ups 25%.
- Documented close procedures that cut new-hire ramp time from 6 weeks to 4.
- Researched technical accounting questions and drafted memos for manager review.
Accounting Intern · H-E-BJun 2017 – Dec 2017
San Antonio, TX
- Reconciled store-level cash and inventory accounts across 8 locations.
- Automated an Excel report that saved the team ~5 hours each week.
Education
B.S. Accounting · University of Texas at DallasMay 2018
Skills
Accounting: GAAP, Month-end close, Reconciliations, Accruals, Variance analysis, Audit support
Systems: NetSuite, SAP, QuickBooks, Excel (advanced), Hyperion
Certifications
Certified Public Accountant (CPA), Texas · Certified Management Accountant (CMA), in progress
Accountant
ModernFinance & Accounting
Sofia Ricci
Graphic & Brand Designer · Visual Identity
Brooklyn, NY(718) 555-0150sofia.ricci@email.comsofiaricci.designlinkedin.com/in/sofiaricci
Summary
Multidisciplinary graphic designer with 10 years shaping brand identities, campaigns, and digital products. Translates strategy into systems (type, color, layout) that lift engagement and keep a brand consistent across every touchpoint.
Experience
Senior Graphic Designer · Wieden+KennedyMar 2021 – Present
New York, NY
- Led the visual identity for 3 national campaigns, lifting social engagement 47%.
- Built a design system adopted across 6 product teams, cutting design-to-dev handoff time 35%.
- Art-directed photo and motion shoots, mentoring 2 junior designers.
Graphic Designer · EtsyJun 2018 – Feb 2021
Brooklyn, NY
- Designed seasonal campaign assets that raised email click-through 19%.
- Redesigned the seller-onboarding flow, improving completion 12% in A/B tests.
- Created social and display templates that cut creative production time 30%.
- Maintained brand consistency across 4 product surfaces and the marketing site.
Junior Designer · OgilvyJul 2016 – May 2018
New York, NY
- Produced pitch decks and campaign comps for 5 consumer-brand accounts.
- Retouched and prepped print and digital assets to spec under tight deadlines.
Education
B.F.A. Graphic Design · Rhode Island School of Design (RISD)May 2016
Skills
Design: Brand identity, Typography, Layout, Design systems, Motion, Art direction
Tools: Figma, Illustrator, Photoshop, InDesign, After Effects
Projects
Portfolio: sofiaricci.design
Selected branding, campaign, and product work with case studies and measurable outcomes.
Certifications
Adobe Certified Professional, Visual Design
Graphic Designer
ModernCreative & Design
Hannah Brooks
Elementary Teacher · K-5 · Certified
Columbus, OH(614) 555-0128hannah.brooks@email.com
Summary
Dedicated elementary educator with 11 years teaching K-5. Builds inclusive, data-informed classrooms where students grow measurably and families stay engaged.
Experience
3rd Grade Teacher · Columbus City SchoolsAug 2019 – Present
Columbus, OH
- Raised class reading proficiency 23% in one year through small-group, data-driven instruction.
- Led the grade-level PLC, aligning curriculum and lifting team math scores 14%.
- Grew parent-conference attendance from 60% to 90% with flexible scheduling and outreach.
2nd Grade Teacher · Hilliard City SchoolsAug 2016 – Jun 2019
Hilliard, OH
- Designed differentiated lessons for a 25-student class with mixed reading levels.
- Mentored two student teachers through their full-semester placements.
- Integrated 1:1 tablets into daily centers, lifting independent reading time 25%.
- Cut chronic absenteeism in the class by partnering early with families and counselors.
Long-Term Substitute Teacher · Upper Arlington SchoolsAug 2015 – Jun 2016
Upper Arlington, OH
- Maintained pacing and routines across a semester-long 4th-grade placement.
- Built positive-behavior systems that kept on-task time high during the transition.
Education
B.S. Elementary Education · Ohio State UniversityMay 2015
Skills
Instruction: Differentiated instruction, Classroom management, Literacy, Assessment, IEP support, SEL
Tools: Google Classroom, Seesaw, PowerSchool, i-Ready
Certifications
Ohio Teaching License, Elementary (K-5) · Reading Endorsement · Orton-Gillingham Trained
Teacher
ModernEducation
Marcus Bennett
Customer Service Representative · Support & Retention
Phoenix, AZ(602) 555-0190marcus.bennett@email.com
Summary
Customer service representative with 9 years across phone, chat, and email support. Calm under pressure, fast to resolve, and consistently near the top of the team on satisfaction and retention.
Experience
Senior Customer Service Representative · ChewyMay 2021 – Present
Phoenix, AZ
- Held a 96% CSAT across ~60 contacts per day, 8 points above team average.
- Resolved 88% of issues on first contact, cutting repeat tickets and escalations.
- Mentored 6 new hires and wrote 14 help-center articles that deflected common questions.
- Piloted a chat-macro library that trimmed average handle time 22% without hurting CSAT.
Customer Service Representative · VerizonMar 2019 – Apr 2021
Phoenix, AZ
- Handled 50+ billing and technical inquiries a day with a 92% satisfaction score.
- Saved 30+ accounts per month through empathetic, needs-based retention offers.
- Cut average handle time 18% while keeping quality-audit scores above 95%.
- Became the team's go-to for escalations, resolving disputes without supervisor hand-off.
Call Center Representative · Discount TireJun 2017 – Feb 2019
Scottsdale, AZ
- Fielded 70+ inbound calls daily for orders, scheduling, and warranty questions.
- Maintained a 90%+ CSAT as a top-rated rep in a 40-person call center.
- Trained 4 seasonal hires on phone systems and de-escalation basics.
Education
Associate of Arts, Communication · Phoenix CollegeMay 2019
Skills
Service: De-escalation, First-contact resolution, Retention, Active listening, Conflict resolution
Channels: Phone, Live chat, Email, Social media support
Tools: Zendesk, Salesforce Service Cloud, Intercom, Five9
Languages: English (native), Spanish (fluent)
Certifications
HDI Customer Service Representative (HDI-CSR) · Zendesk Support Administrator
Customer Service Representative
ModernCustomer Service
Grace Kim
Administrative Assistant · Executive Support
Seattle, WA(206) 555-0111grace.kim@email.com
Summary
Organized administrative professional with 11 years supporting executives and busy teams. Anticipates needs, protects calendars, and turns office chaos into smooth, documented processes.
Experience
Executive Administrative Assistant · StarbucksJun 2020 – Present
Seattle, WA
- Manage complex calendars and travel for two VPs, reclaiming ~8 hours of their week.
- Coordinated 30+ cross-team meetings and offsites a year, on time and under budget.
- Standardized expense reporting, cutting reimbursement turnaround from 10 days to 3.
- Owned a $120K office budget and vendor relationships, negotiating a 12% supplies savings.
Administrative Assistant · NordstromSep 2017 – May 2020
Seattle, WA
- Supported a 20-person department with scheduling, supplies, and onboarding.
- Built a shared filing system that cut document-retrieval time in half.
- Planned quarterly team events for up to 50 people, handling logistics end to end.
- Drafted and proofread executive correspondence, decks, and meeting minutes.
Front Desk Coordinator · Swedish Health ServicesAug 2015 – Aug 2017
Seattle, WA
- Greeted 80+ visitors a day and routed calls for a busy 6-provider clinic.
- Kept scheduling and records accurate in EHR, reducing booking errors 20%.
Education
Associate of Applied Science, Business Administration · Seattle Central CollegeMay 2015
Skills
Administration: Calendar management, Travel coordination, Event planning, Expense reporting, Vendor management
Software: Microsoft Office, Google Workspace, Concur, Slack, Asana
Strengths: Discretion, Prioritization, Written communication
Certifications
Microsoft Office Specialist (MOS): Excel & Outlook
Administrative Assistant
ModernAdministration
Daniela Ortiz
Data Scientist · Forecasting, Experimentation & Causal Inference
Minneapolis, MN(612) 555-0137daniela.ortiz@email.comlinkedin.com/in/danielaortizgithub.com/dortiz-stats
Summary
Data scientist with 7 years in retail and healthcare, working in Python and SQL. Builds demand forecasts and designs A/B tests for a national retailer, and uses quasi-experimental methods when randomization is not an option. Ships models to production with the ML platform team rather than handing off notebooks.
Experience
Data Scientist II · TargetMar 2022 – Present
Minneapolis, MN
- Built a LightGBM demand forecast for perishable categories across 1,900 stores, lowering weekly WMAPE from 34% to 27%.
- Designed and read 40+ A/B tests on site search ranking; added CUPED variance reduction that cut typical test length from 21 to 14 days.
- Estimated the sales effect of a regional price change with difference-in-differences across 212 stores; finance used the estimate to set Q4 pricing.
- Shipped the markdown model with the ML platform team as a Python package, retrained weekly in Airflow, with drift alerts in Datadog.
- Presented quarterly model reviews to merchandising leaders, translating forecast intervals into safety-stock targets for 60 categories.
Associate Data Scientist · OptumJul 2019 – Feb 2022
Eden Prairie, MN
- Trained an XGBoost 30-day readmission model on 1.2M claims; care managers used its top-decile list to prioritize outreach calls.
- Cleaned and joined claims, pharmacy and eligibility tables in Snowflake into a member-month feature set reused by 3 teams.
- Wrote SHAP-based reason codes so nurse care managers could see why each member was flagged before calling.
- Audited model calibration by age band and sex before launch and documented the results for the compliance review.
Education
M.S. Statistics · University of MinnesotaMay 2019
B.A. Economics, minor in Mathematics · Macalester CollegeMay 2017
Skills
Languages: Python (pandas, scikit-learn, statsmodels), SQL, R
Methods: Time-series forecasting, Gradient boosting, A/B testing and CUPED, Difference-in-differences, Propensity score matching, Model explainability (SHAP)
Platforms: Snowflake, Databricks, Airflow, MLflow, Git, Tableau
Data Scientist
ModernEngineering & Data
Kwame Asante
Data Engineer · dbt, Snowflake, Airflow & Kafka
Pittsburgh, PA(412) 555-0162kwame.asante@email.comlinkedin.com/in/kwameasantegithub.com/kasante
Summary
Data engineer with 8 years building batch and streaming pipelines for insurance and pharmacy data. Moved a legacy SSIS estate to dbt on Snowflake and owns warehouse cost, testing and on-call for the claims domain. Works in SQL and Python, with Terraform for the infrastructure around it.
Experience
Data Engineer II · Highmark HealthJan 2022 – Present
Pittsburgh, PA
- Moved 140 nightly SSIS jobs for claims reporting to dbt models on Snowflake under Airflow; the nightly run fell from 6.5 hours to under 2.
- Built a Kafka to Snowflake path with Snowpipe Streaming for member eligibility events, taking dashboard freshness from next-day to under 10 minutes.
- Cut Snowflake spend by about $18,000 a month by right-sizing warehouses, tightening auto-suspend, and clustering the two largest claims tables.
- Added dbt tests and Monte Carlo monitors across 320 models; bad-data tickets from actuarial analysts fell from about 12 a month to 3.
- Wrote a data contract template with 4 source-system owners so schema changes arrive with notice instead of as failed loads.
Data Engineer I · UPMC Health PlanJul 2018 – Dec 2021
Pittsburgh, PA
- Maintained 60+ Python ETL jobs loading prior-authorization data from PostgreSQL into Redshift for product and finance reporting.
- Rewrote the daily prescriber-activity job in PySpark on EMR, cutting run time from 3 hours to 25 minutes as volume passed 40M rows a day.
- Handled pipeline on-call one week in six and wrote runbooks for the 8 most common failure modes.
Education
B.S. Computer Science and Engineering · The Ohio State UniversityMay 2018
Skills
Languages: SQL, Python, PySpark, Bash
Data platform: Snowflake, dbt, Airflow, Kafka, Spark, Redshift, PostgreSQL
Cloud and ops: AWS (S3, EMR, Glue, IAM), Terraform, GitHub Actions, Docker, Monte Carlo
Modeling: Dimensional modeling, Slowly changing dimensions (Type 2), Data contracts
Certifications
SnowPro Core Certification (Snowflake)
Data Engineer
ModernEngineering & Data
Lauren Whitaker
DevOps Engineer · AWS, Kubernetes & Terraform
Raleigh, NC(919) 555-0128lauren.whitaker@email.comlinkedin.com/in/laurenwhitakergithub.com/lwhitaker-ops
Summary
DevOps engineer with 10 years in infrastructure, the last 5 running AWS and Kubernetes for a payroll SaaS company. Moved 38 services to EKS with GitOps deploys and owns CI, Terraform modules and on-call. Started in Windows and Linux systems administration. CKA certified.
Experience
DevOps Engineer · Brightline PayrollMay 2021 – Present
Raleigh, NC
- Moved 38 services from hand-built EC2 hosts to Amazon EKS with Helm and Argo CD; production deploys went from twice a week to 15 to 20 a day.
- Wrote Terraform modules for VPCs, RDS and IAM used by 6 product teams, replacing console changes behind 3 outages the prior year.
- Rebuilt CI in GitHub Actions with cached Docker layers and parallel test shards, cutting median pipeline time from 24 minutes to 9.
- Ran the 5-person on-call rotation; SLO-based Datadog alerts and runbooks brought mean time to restore from 70 minutes to 22.
- Saved about $11,000 a month on AWS by moving stateless workloads to Spot with Karpenter and deleting orphaned EBS volumes.
- Added Trivy image scanning and Vault-issued database credentials before the first SOC 2 Type II audit, which closed with no infrastructure findings.
Systems Administrator · Wake County Public School SystemJun 2016 – Apr 2021
Cary, NC
- Kept 220 Windows and Linux servers on a monthly patch cycle with WSUS and Ansible, serving more than 190 schools.
- Scripted staff account provisioning in PowerShell, taking a 40-minute manual task to 3 minutes during the August hiring rush.
- Migrated file shares for 12 central office departments to SharePoint Online over one summer break.
Education
B.S. Information Technology · North Carolina State UniversityMay 2016
Skills
Cloud and containers: AWS (EKS, EC2, RDS, IAM, VPC), Kubernetes, Docker, Helm, Karpenter
IaC and CI/CD: Terraform, Ansible, GitHub Actions, Argo CD
Observability and security: Datadog, Prometheus, Grafana, PagerDuty, Trivy, HashiCorp Vault
Scripting: Bash, Python, PowerShell
Certifications
Certified Kubernetes Administrator (CKA), CNCF · HashiCorp Certified: Terraform Associate (003) · AWS Certified Solutions Architect, Associate
DevOps Engineer
ModernEngineering & Data
Samir Aziz
Front-End Developer · React, TypeScript & Accessibility
Pittsburgh, PA(412) 555-0154samir.aziz@email.comsamiraziz.devgithub.com/samiraziz
Summary
Front-end developer with 7 years building customer-facing web apps, the last 4 on a ticketing checkout used during high-traffic on-sales. Works in React, TypeScript and Next.js, and owns Core Web Vitals and WCAG 2.2 AA compliance for the purchase flow.
Experience
Front-End Developer · Keystone TicketingFeb 2022 – Present
Pittsburgh, PA
- Rebuilt the seat-map checkout in React and TypeScript, cutting mobile p75 INP from 420ms to 160ms during on-sale traffic spikes.
- Moved event and venue pages from jQuery to Next.js with server rendering, dropping p75 LCP from 3.9s to 1.8s.
- Built a Storybook component library of 46 components used by 3 product teams, with visual regression checks in Chromatic.
- Led WCAG 2.2 AA remediation of checkout after a venue client's audit: fixed 71 issues and added keyboard seat selection.
- Trimmed the main bundle from 1.4 MB to 620 KB by splitting routes and replacing Moment.js with date-fns.
Web Developer · Three Rivers InteractiveJun 2019 – Jan 2022
Pittsburgh, PA
- Shipped 24 client sites for hospitals, universities and local retailers, from Figma handoff to launch, in HTML, Sass and JavaScript.
- Wrote Cypress end-to-end tests for the agency's 5 largest e-commerce builds, catching checkout regressions before client review.
- Converted 9 legacy WordPress themes to responsive, mobile-first layouts with no change to the client editing experience.
Education
B.S. Information Science · University of PittsburghApr 2019
Skills
Languages: TypeScript, JavaScript, HTML, CSS and Sass
Frameworks: React, Next.js, TanStack Query, Redux Toolkit, Tailwind CSS
Testing and tooling: Jest, React Testing Library, Cypress, Storybook, Chromatic, Vite
Accessibility and performance: WCAG 2.2 AA, ARIA, axe DevTools, NVDA and VoiceOver testing, Core Web Vitals (LCP, INP, CLS)
Projects
shift-board
Volunteer shift scheduler for a Pittsburgh food pantry, built in Next.js; used by about 150 volunteers a month.
Front-End Developer
ModernEngineering & Data
Darnell Hughes
Security Analyst II · SOC Operations & Incident Response
San Antonio, TX(210) 555-0137darnell.hughes@email.comlinkedin.com/in/darnellhughes
Summary
Security analyst with 6 years in security operations, the last 3 on a hospital system's internal SOC. Works in Splunk Enterprise Security, CrowdStrike Falcon and Microsoft Sentinel daily. Strongest in detection tuning and containing phishing and account compromise incidents.
Experience
Security Analyst II · Brazos Health SystemMar 2023 – Present
San Antonio, TX
- Triaged about 60 escalated alerts a week from Splunk ES and CrowdStrike Falcon across 9 hospitals and 14,000 endpoints.
- Contained a 2025 business email compromise: disabled 3 Entra ID accounts, purged 1,140 phishing messages and drafted the HIPAA incident summary.
- Wrote 22 Splunk correlation searches mapped to MITRE ATT&CK and retired 9 noisy rules, dropping weekly false positives from about 480 to 190.
- Ran monthly Tenable scans and chased remediation with server teams; critical findings older than 30 days fell from 87 to 12 in a year.
- Automated phishing-report handling with a Splunk SOAR playbook, bringing median time to verdict from 40 minutes to 9.
SOC Analyst I · Pinnacle Managed SecurityJun 2020 – Feb 2023
San Antonio, TX
- Monitored Microsoft Sentinel and QRadar queues for 30 client tenants on a rotating 12-hour shift schedule.
- Closed an average of 35 tier 1 alerts per shift, escalating confirmed intrusions with PCAPs and timeline notes attached.
- Caught a Cobalt Strike beacon at a manufacturing client from DNS beaconing in proxy logs; 4 hosts were isolated within 2 hours.
Help Desk Technician · Mission Creek ISDJun 2018 – May 2020
San Antonio, TX
- Handled 25 to 30 tickets a day for 4 campuses: account lockouts, MFA enrollment, Chromebook repairs and classroom projectors.
Education
B.S. Cyber Security · The University of Texas at San AntonioMay 2018
Skills
SIEM & SOAR: Splunk Enterprise Security, Splunk SOAR, Microsoft Sentinel, IBM QRadar
Endpoint & Identity: CrowdStrike Falcon, Microsoft Defender for Endpoint, Entra ID, Proofpoint
Analysis: SPL, KQL, Wireshark, Tenable, MITRE ATT&CK, PowerShell, Python
Certifications
CompTIA Security+ · CompTIA CySA+ · GIAC Certified Incident Handler (GCIH)
Cybersecurity Analyst
ModernEngineering & Data
Luis Ortega
IT Support Specialist · Windows, Microsoft 365 & Intune
Omaha, NE(402) 555-0164luis.ortega@email.comlinkedin.com/in/luisortega-it
Summary
IT support specialist with 6 years of help desk and desktop support, currently the second-tier technician for a credit union with 18 branches. Handles Windows 11, Microsoft 365, Intune and Active Directory, and writes PowerShell to automate account and device setup.
Experience
IT Support Specialist · Heartland Plains Credit UnionAug 2022 – Present
Omaha, NE
- Supported 420 employees across 18 branches and a call center, working 22 to 30 ServiceNow tickets a day at 81% first-contact resolution.
- Moved 390 Windows 11 laptops onto Intune Autopilot, cutting new-hire setup from half a day to 45 minutes.
- Packaged 14 line-of-business Win32 apps in Intune, including teller signature pad and check scanner drivers.
- Wrote PowerShell scripts for Active Directory onboarding and offboarding; terminated users now lose access within 15 minutes of HR notice.
- Installed receipt printers, Digital Check scanners and workstations at 3 new branches, coordinating cabling with facilities and drivers with the core vendor.
- Published 60 ServiceNow knowledge articles so Tier 1 resolves password, VPN and printer tickets itself.
Help Desk Technician · Keystone IT PartnersSep 2020 – Jul 2022
Omaha, NE
- Answered phone, email and chat support for 35 small-business clients in ConnectWise Manage, averaging 28 tickets a day.
- Reset MFA, rebuilt Outlook profiles and fixed shared mailbox permissions in the Microsoft 365 admin center and Exchange Online.
- Diagnosed failed laptops and desktops on site, replacing drives, RAM and docks under Dell and Lenovo warranty.
Geek Squad Consultation Agent (part-time) · Best BuyNov 2018 – Aug 2020
Omaha, NE
- Checked in 15 to 20 repair orders a shift, running diagnostics, malware removal and data transfers.
Education
A.A.S. Information Technology · Metropolitan Community CollegeMay 2020
Skills
Endpoints & Identity: Windows 10/11, macOS, Microsoft Intune, Autopilot, Active Directory, Entra ID
Platforms: Microsoft 365, Exchange Online, ServiceNow, ConnectWise Manage, Jamf Pro (basic)
Networking & Scripting: TCP/IP, DNS, DHCP, Cisco Meraki, GlobalProtect VPN, PowerShell
Certifications
CompTIA A+ · CompTIA Network+ · Microsoft 365 Certified: Endpoint Administrator Associate
IT Support Specialist
ModernEngineering & Data
Megan Kowalski
Mechanical Engineer II · Product Design, Rotating Equipment
Milwaukee, WI(414) 555-0129megan.kowalski@email.comlinkedin.com/in/megankowalski
Summary
Mechanical engineer with 7 years designing industrial equipment, currently on centrifugal pumps and previously on custom conveyors. Takes parts from SolidWorks model through FEA, GD&T drawings and first production run, and works directly with foundries and machine shops on cost.
Experience
Mechanical Engineer II · Lakeshore Fluid SystemsApr 2022 – Present
Milwaukee, WI
- Designed the bearing frame and seal chamber for a new end-suction pump family, taking 6 sizes from concept to production release in 14 months.
- Ran SolidWorks Simulation on the bearing frame; a rib change cut peak stress enough to move from ductile to gray iron, saving $18 per casting.
- Led DFMEA sessions with quality and manufacturing for 3 product launches and tracked 41 action items to closure in Windchill.
- Built tolerance stack-ups per ASME Y14.5-2018 for the shaft and impeller fit, eliminating a second machining operation on every impeller.
- Cut seal-leak warranty returns from 23 to 6 a year by redesigning the gland plate and adding a vent port.
Mechanical Engineer I · Menomonee Conveyor Co.Jun 2019 – Mar 2022
Milwaukee, WI
- Produced detail and assembly drawings for custom conveyor systems, releasing about 300 drawings a year through SolidWorks PDM.
- Sized motors, gearboxes, bearings and shafts for belt and roller conveyors carrying loads up to 2,000 lb.
- Standardized 40 frame weldments into a configurable SolidWorks design table, cutting engineering hours on repeat orders by about a third.
- Traveled to 9 customer plants for installation support, fixing belt tracking and chain wear problems on the floor.
Education
B.S. Mechanical Engineering · Milwaukee School of EngineeringMay 2019
Skills
CAD & PLM: SolidWorks, SolidWorks PDM, Windchill, AutoCAD
Analysis: SolidWorks Simulation (FEA), Tolerance stack-up analysis, Mathcad, MATLAB
Design Practice: GD&T (ASME Y14.5), DFMEA, DFM/DFA, Castings & machined parts, Weldments, Root cause analysis
Certifications
Engineer in Training (EIT), Wisconsin, 2019 · Certified SOLIDWORKS Professional (CSWP)
Mechanical Engineer
ModernEngineering & Data
Anjali Mehta, PE
Project Engineer · Site & Land Development · PE (North Carolina)
Charlotte, NC(704) 555-0158anjali.mehta@email.comlinkedin.com/in/anjalimehtape
Summary
Licensed civil engineer with 8 years in site and land development around Charlotte, covering multifamily, retail and light industrial work. Designs grading, stormwater and utilities in Civil 3D and HydroCAD, and carries projects from due diligence through construction administration.
Experience
Project Engineer · Catawba Land DesignMay 2022 – Present
Charlotte, NC
- Managed civil design for 7 to 9 concurrent commercial and multifamily sites, from due diligence through construction administration.
- Designed grading, storm drainage and utilities for a 42-acre, 310-unit apartment community in Mecklenburg County, including 2 wet ponds.
- Modeled pre- and post-development runoff in HydroCAD under Charlotte's PCSO; plans cleared city review in 2 cycles.
- Sealed 14 plan sets as engineer of record since licensure, with construction values from $1.2 million to $9.8 million.
- Answered 120+ RFIs and reviewed shop drawings for precast structures and water main fittings.
- Supervised 2 EITs and a CAD technician, redlining their sheets before each submittal.
Design Engineer (EIT) · Piedmont Civil GroupJul 2018 – Apr 2022
Gastonia, NC
- Drafted Civil 3D surfaces, profiles and corridors for NCDOT-funded sidewalk and turn-lane projects in Gaston and Union counties.
- Sized storm sewer networks by the Rational Method in Autodesk Storm and Sanitary Analysis for 11 retail and industrial sites.
- Wrote NCDEQ erosion and sedimentation control plans for 16 sites, each approved within two submittals.
- Walked active sites weekly to log progress and check subgrade, pipe bedding and inlet elevations against plans.
Education
B.S. Civil Engineering · University of North Carolina at CharlotteMay 2018
Skills
Design Software: AutoCAD Civil 3D, HydroCAD, Autodesk Storm and Sanitary Analysis, HEC-RAS, ArcGIS Pro, Bluebeam Revu
Design Areas: Site grading, Stormwater management and BMPs, Storm sewer design, Water and sanitary sewer, Erosion and sediment control, Roadway and turn lanes
Codes & Review: Charlotte PCSO, NCDEQ erosion control rules, NCDOT standards, Mecklenburg County Land Development Standards
Certifications
Professional Engineer (PE), North Carolina, 2023 (NCEES PE Civil exam) · OSHA 10-Hour Construction
Civil Engineer
ModernEngineering & Data
Kevin Nguyen
UX Designer · Healthcare and Self-Service Flows
Minneapolis, MN(612) 555-0137kevin.nguyen@email.comkevinnguyen.designlinkedin.com/in/kevinnguyenux
Summary
UX designer with 7 years across agency and in-house teams, the last 4 on a health plan's member portal. Designs self-service flows for people who log in a few times a year and tests them with members before build.
Experience
UX Designer II · Northstar Health PlansApr 2022 – Present
Minneapolis, MN
- Redesigned the claims status flow after 14 moderated sessions with members; claims calls to member services fell 18% the next quarter.
- Built 64 components in the portal's Figma library, with variables for light, dark and high-contrast modes.
- Audited the portal against WCAG 2.2 AA with 2 engineers, logging 112 issues and closing 97 before fall release.
- Wrote annotated handoff specs in Figma Dev Mode for a 9-person Scrum team, cutting design QA tickets from about 20 per sprint to 8.
- Ran card sorts and tree tests with 210 members to rebuild the benefits navigation from 11 top-level items to 6.
UX Designer · Lakewise InteractiveJun 2019 – Mar 2022
Minneapolis, MN
- Designed booking and account flows for 7 clients, including a regional credit union and two Twin Cities clinics.
- Cut a credit union's loan application from 11 screens to 6; completed applications rose from 31% to 44% of starts.
- Tested prototypes with 5 to 8 participants per round in Maze and UserTesting, and reported findings to clients within 3 days.
- Led weekly design critiques for 4 junior designers and wrote the studio's first accessibility checklist.
Education
B.S. Product Design · University of Minnesota, Twin CitiesMay 2019
Skills
Research: Moderated usability testing, Card sorting, Tree testing, Contextual interviews, Survey design
Design: Interaction design, Information architecture, Wireframing, Prototyping, Design systems, WCAG 2.2 AA
Tools: Figma (variables, Dev Mode), FigJam, Maze, UserTesting, Optimal Workshop, Jira, Storybook
Projects
Portfolio: kevinnguyen.design
Three case studies (claims status, benefits navigation, loan application) with research plans, rejected directions and post-launch numbers.
Certifications
UX Certification, Interaction Design specialty (Nielsen Norman Group)
UX Designer
ModernCreative & Design
Grace Adeyemi
Content Writer · B2B Software and Small Business Finance
Columbus, OH(614) 555-0162grace.adeyemi@email.comgraceadeyemi.comlinkedin.com/in/graceadeyemi
Summary
Content writer with 7 years of professional writing: 3 as a business reporter, 4 writing search-driven articles and case studies for a payroll software company. Turns tax and compliance topics into plain explanations that small business owners can act on.
Experience
Content Writer · Tallgrass PayrollFeb 2022 – Present
Columbus, OH
- Wrote 6 to 8 long-form articles a month on payroll tax and compliance, each checked by the company's in-house CPA before it went live.
- Built a state payroll tax guide series covering all 50 states and DC; it now brings in about 310 trial signups a month.
- Rewrote 40 underperforming posts using Search Console query data; 26 now rank in the top five results for their main keyword.
- Produced 14 customer case studies, each built from a 45-minute interview and approved by the customer's own team.
- Maintained the 30-page house style guide and edited drafts from 4 freelancers and 2 product marketers.
Staff Reporter · Columbus Business WeeklyJun 2019 – Jan 2022
Columbus, OH
- Covered small business, commercial real estate and city council for the print weekly and daily web edition, filing 4 to 6 stories a week.
- Reported the $38 million cost overrun on a downtown parking garage; the story was cited in two council hearings.
- Interviewed more than 300 owners, officials and analysts, and kept a source list the newsroom still shares.
Education
B.S. Journalism · Ohio University, E.W. Scripps School of JournalismMay 2019
Skills
Writing: Long-form SEO articles, Case studies, Landing pages, Email, Interviewing, Editing, AP style
Search and analytics: Keyword research, Search intent, Semrush, Google Search Console, GA4, Clearscope
Tools: WordPress, HubSpot CMS, Google Docs, Asana
Certifications
HubSpot Content Marketing Certification (HubSpot Academy)
Content Writer
ModernCreative & Design
Camila Duarte
Social Media Manager · Retail and Consumer Brands
Kansas City, MO(816) 555-0184camila.duarte@email.comcamiladuarte.colinkedin.com/in/camiladuartesocial
Summary
Social media manager with 7 years in agency and in-house roles, currently running organic social for a 14-store outdoor retailer. Builds short-form video series with store staff and ties social activity to online revenue through UTM tracking and GA4.
Experience
Social Media Manager · Crossroads Outdoor Co.May 2022 – Present
Kansas City, MO
- Ran organic social across Instagram, TikTok, Facebook, Pinterest and YouTube, publishing about 45 posts a week through Sprout Social.
- Grew TikTok from 2,100 to 58,000 followers in 20 months with a staff gear-testing series, holding a 7.4% average engagement rate.
- Cut median response time on comments and DMs from 9 hours to under 2 with a saved-reply library and weekend coverage rotation.
- Set up UTM tagging and a monthly GA4 report; social was credited with $412K in tracked online revenue in fiscal 2025.
- Recruited 22 store employees into a paid creator program and trained them on brand voice, FTC disclosure and filming basics.
Social Media Coordinator · Bright Plains AgencyJun 2019 – Apr 2022
Kansas City, MO
- Handled community management for 9 clients, including a hospital system, two restaurant groups and a USL soccer team.
- Scheduled 120 to 150 posts a week in Hootsuite and moved client content calendars from spreadsheets into Asana.
- Caught a food safety complaint thread within 40 minutes and escalated it using the crisis protocol I had drafted for that client.
Education
B.J. Strategic Communication · University of Missouri, Missouri School of JournalismMay 2019
Skills
Platforms: Instagram, TikTok, Facebook, Pinterest, YouTube, LinkedIn
Content: Short-form video, Creator programs, Community management, Content calendars, Copywriting
Tools and measurement: Sprout Social, Hootsuite, Canva, CapCut, Premiere Pro, GA4, UTM tracking, Social listening
Certifications
Meta Certified Community Manager (Meta Blueprint) · Hootsuite Social Marketing Certification
Social Media Manager
ModernMarketing & Sales
Jamal Rhodes
Digital Marketing Specialist · Paid Search, Paid Social and Tracking
Raleigh, NC(919) 555-0126jamal.rhodes@email.comlinkedin.com/in/jamalrhodes
Summary
Digital marketing specialist with 5 years in paid media, the last 3 running lead generation for a home services company with five branches. Manages Google Ads, Local Services Ads and Meta, and builds the GA4 and call tracking that ties spend to booked jobs.
Experience
Digital Marketing Specialist · Pinnacle Home ServicesJan 2023 – Present
Raleigh, NC
- Managed about $62K a month across Google Ads, Local Services Ads and Meta for HVAC, plumbing and electrical service lines.
- Lowered cost per booked job from $148 to $109 in 2025 by splitting search campaigns by service and branch and importing offline conversions.
- Rebuilt the GA4 and Google Tag Manager setup with 14 conversion events, consent mode and enhanced conversions for web forms.
- Connected CallRail call data to ServiceTitan so each booked job traces back to its campaign and keyword.
- Sent a monthly maintenance plan email to 38,000 past customers in Mailchimp; email drove 1,140 plan renewals in 2025.
- Built the Looker Studio dashboard the owners review every Monday, showing spend, calls, booked jobs and revenue by branch.
Paid Media Coordinator · Oak City DigitalJun 2021 – Dec 2022
Raleigh, NC
- Supported 11 ecommerce and healthcare accounts with a combined $240K in monthly spend on Google Ads, Microsoft Ads and Meta.
- Ran 30 or more ad copy and landing page tests a quarter in Unbounce, writing the weekly test summary for account leads.
- Configured Shopify conversion tracking and Merchant Center feeds for 4 new clients, clearing disapproved products before launch.
Education
B.S. Business Administration, Marketing concentration · North Carolina State UniversityMay 2021
Skills
Channels: Google Ads (Search, Performance Max), Local Services Ads, Meta Ads Manager, Microsoft Ads, Email
Tracking and analytics: GA4, Google Tag Manager, Looker Studio, CallRail, Offline conversion imports, UTM tracking
Platforms: ServiceTitan, Mailchimp, Unbounce, Shopify, Google Merchant Center, Excel
Certifications
Google Ads Search Certification (Google Skillshop) · Google Analytics Certification (Google Skillshop) · Meta Certified Digital Marketing Associate
Digital Marketing Specialist
ModernMarketing & Sales
Daniela Ochoa
Certified Medical Assistant, CMA (AAMA) · Family Medicine · Bilingual English/Spanish
San Antonio, TX(210) 555-0137daniela.ochoa@email.comlinkedin.com/in/danielaochoa
Summary
CMA (AAMA) with 7 years in primary care, the last 4 in a high-volume family medicine clinic supporting two physicians and a nurse practitioner. Handles rooming, vaccines, venipuncture and pre-visit planning in Epic, and works Spanish-speaking visits without an interpreter.
Experience
Certified Medical Assistant · University Health, Family Medicine ClinicMar 2022 – Present
San Antonio, TX
- Roomed 22 to 28 patients a day: vitals, chief complaint, history and medication list updated in Epic before the provider walked in.
- Gave IM and subcutaneous vaccines on provider order, logging lot numbers in ImmTrac2; no findings on the 2025 Texas Vaccines for Children site visit.
- Drew 15 to 20 venipuncture samples daily and ran CLIA-waived tests (A1c, urine dipstick, rapid strep, flu) for provider review.
- Prepped pre-visit care gap lists for diabetic eye exams, mammograms and colonoscopies; the clinic's A1c testing rate rose from 71% to 84% in 2024.
- Performed 12-lead EKGs and office spirometry, routing tracings to the physician for interpretation within 10 minutes.
- Precepted 6 new MAs on the rooming checklist and Epic In Basket workflow as the clinic's MA trainer.
Medical Assistant · Stone Oak Family PracticeJun 2019 – Feb 2022
San Antonio, TX
- Checked in and roomed up to 30 patients a day for a 3-provider practice, covering the front desk when staffing ran short.
- Submitted about 45 prior authorizations a month through CoverMyMeds and athenahealth, cutting the open backlog from 3 weeks to 4 days.
- Kept twice-daily temperature logs for 2 vaccine refrigerators and ran the monthly count on 14 vaccines.
Education
Certificate, Medical Assisting · San Antonio CollegeMay 2019
Skills
Clinical: Rooming and vitals, IM/SubQ/ID injections, Venipuncture, 12-lead EKG, Spirometry, CLIA-waived testing, Wound dressing and suture removal
Administrative: Prior authorizations, Referrals, Insurance verification, Pre-visit planning, Scheduling
Systems: Epic (Ambulatory, In Basket), athenahealth, CoverMyMeds, ImmTrac2
Languages: English, Spanish (medical fluency)
Certifications
Certified Medical Assistant, CMA (AAMA), American Association of Medical Assistants · BLS Provider, American Heart Association
Medical Assistant
ModernHealthcare
Tunde Bakare
Pharmacist in Charge, PharmD, RPh · Community Pharmacy
Columbus, OH(614) 555-0162tunde.bakare@email.comlinkedin.com/in/tundebakare
Summary
Ohio-licensed PharmD with 8 years in community pharmacy, the last 5 as pharmacist in charge of a 300-prescription-a-day grocery pharmacy. Runs immunization and MTM programs, supervises a team of 8, and keeps the pharmacy inspection-ready for the Ohio Board of Pharmacy and DEA.
Experience
Pharmacy Manager (Pharmacist in Charge) · Kroger PharmacyAug 2021 – Present
Hilliard, OH
- Ran a pharmacy averaging 310 prescriptions a day with 2 staff pharmacists and 6 technicians; owned scheduling, ordering and board compliance.
- Administered 1,140 immunizations in the 2025 fall season: influenza, COVID-19, RSV, Tdap, shingles and pneumococcal, per Ohio protocol.
- Completed 212 comprehensive medication reviews in OutcomesMTM during 2025, raising the store's CMR completion rate from 54% to 78%.
- Checked OARRS on every opioid and benzodiazepine prescription and called prescribers on 60+ questionable C-II orders in 2025.
- Passed the 2024 Ohio Board of Pharmacy inspection with no findings and closed the DEA biennial inventory with zero unresolved counts.
Staff Pharmacist · WalgreensJul 2018 – Jul 2021
Columbus, OH
- Verified 250 to 400 prescriptions a shift in Intercom Plus at a 24-hour store, including solo overnight shifts.
- Resolved DUR alerts for interactions, duplicate therapy and renal dosing, logging 30 to 40 prescriber clarifications a month.
- Vaccinated residents at 14 long-term care facility clinics in early 2021 as part of a 4-person COVID-19 team.
Education
Doctor of Pharmacy (PharmD) · The Ohio State University College of PharmacyMay 2018
Skills
Clinical: Prescription verification and DUR, Immunizations, Comprehensive medication reviews, Naloxone dispensing, Patient counseling, Nonsterile compounding
Operations: Pharmacist in charge duties, Controlled substance inventory, Technician supervision, Third-party claims and rejections, Adherence (PDC) measures
Systems: OARRS, OutcomesMTM, Intercom Plus, Surescripts e-prescribing
Certifications
Registered Pharmacist, State of Ohio Board of Pharmacy · NAPLEX and MPJE (Ohio), passed 2018 · Pharmacy-Based Immunization Delivery Certificate, APhA · BLS Provider, American Heart Association
Pharmacist
ModernHealthcare
Marcus Whitfield
Physical Therapist, PT, DPT, OCS · Outpatient Orthopedics
Nashville, TN(615) 555-0119marcus.whitfield@email.comlinkedin.com/in/marcuswhitfieldpt
Summary
Board-certified orthopedic clinical specialist with 7 years of practice, 5 in outpatient orthopedics after 2 years of acute care. Treats post-op knee and shoulder, spine and running injuries, and runs return-to-sport testing for ACL reconstruction patients.
Experience
Physical Therapist · Results PhysiotherapyJun 2021 – Present
Nashville, TN
- Treated 11 to 13 patients a day in 1:1 visits with a caseload of about 55, split across post-op, spine and sports injuries.
- Evaluated 6 to 8 new patients a week, many under Tennessee direct access; referred 3 in 2025 to physicians for red-flag findings.
- Built an ACL reconstruction return-to-sport battery (hop tests, handheld dynamometry, ACL-RSI) with two local orthopedic surgeons.
- Tracked LEFS, ODI and QuickDASH in WebPT; knee patients discharged in 2025 gained a median 24 points on the LEFS.
- Kept cancel and no-show rates at 6% against a 10% clinic target by scheduling the full plan of care at evaluation.
- Supervised 2 DPT students through 10-week clinical rotations as an APTA Credentialed Clinical Instructor.
Physical Therapist, Acute Care · TriStar Skyline Medical CenterJul 2019 – May 2021
Nashville, TN
- Saw 9 to 11 patients a day on orthopedic, neuro and step-down units, including day-of-surgery mobility after hip and knee arthroplasty.
- Recommended discharge destination (home, home health, SNF or inpatient rehab) for each patient at daily interdisciplinary rounds.
Education
Doctor of Physical Therapy (DPT) · Belmont UniversityMay 2019
B.S. Exercise Science · Middle Tennessee State UniversityMay 2016
Skills
Clinical: Orthopedic evaluation, Manual therapy and joint mobilization, Post-op ACL, rotator cuff and TKA rehab, Return-to-sport testing, Therapeutic exercise prescription, Gait analysis
Outcome measures: LEFS, ODI, QuickDASH, NPRS, Y-Balance Test
Systems and billing: WebPT, Epic, CPT and 8-minute rule, Medicare plan-of-care certification
Certifications
Physical Therapist License, Tennessee Board of Physical Therapy · National Physical Therapy Examination (NPTE), FSBPT, 2019 · Orthopaedic Clinical Specialist (OCS), ABPTS, 2024 · APTA Credentialed Clinical Instructor · BLS Provider, American Heart Association
Physical Therapist
ModernHealthcare
Hannah Vang
Registered Dental Hygienist, RDH · General and Periodontal Maintenance
Minneapolis, MN(612) 555-0184hannah.vang@email.comlinkedin.com/in/hannahvangrdh
Summary
Licensed dental hygienist with 7 years in multi-provider group practice, certified in local anesthesia and nitrous oxide. Sees 8 to 9 patients a day from age 3 to 90, with a heavy periodontal maintenance and SRP schedule.
Experience
Dental Hygienist · Park DentalApr 2021 – Present
Minneapolis, MN
- Saw 8 to 9 patients a day on a 60-minute schedule in a 3-dentist, 4-hygienist office.
- Recorded 6-point periodontal charting on every adult new patient and recare, flagging bleeding and 5 mm+ pockets for the dentist's diagnosis.
- Completed about 12 quadrant-based scaling and root planing cases a month, giving infiltration and inferior alveolar blocks.
- Showed patients intraoral camera photos at chairside; accepted SRP treatment plans in my column rose from 48% to 63% in 2024.
- Took FMX, bitewings and panoramic images on digital sensors, retaking under 2% of images in the 2025 office audit.
- Administered nitrous oxide for anxious adults and children under the dentist's general supervision.
Dental Hygienist · HealthPartners Dental GroupJul 2019 – Mar 2021
Bloomington, MN
- Floated across 3 clinics, treating 7 to 8 patients a day and adapting to each office's charting and sterilization routine.
- Placed sealants and fluoride varnish for pediatric recall patients, averaging 40 sealants a month.
Education
A.S. Dental Hygiene · Normandale Community CollegeMay 2019
Skills
Clinical: Prophylaxis and periodontal maintenance, Scaling and root planing, Local anesthesia (infiltration, IANB), Nitrous oxide, Sealants and fluoride varnish, Ultrasonic and hand instrumentation
Assessment and imaging: Periodontal charting, Oral cancer screening, Digital radiography (FMX, BWX, pano), Intraoral camera
Systems: Dentrix, Eaglesoft, CDT codes (D1110, D4341, D4342, D4910)
Certifications
Dental Hygienist License, Minnesota Board of Dentistry · National Board Dental Hygiene Examination (NBDHE), JCNDE, 2019 · CRDTS Dental Hygiene Clinical Examination, 2019 · Local Anesthesia and Nitrous Oxide Certification, Minnesota Board of Dentistry · BLS Provider, American Heart Association
Dental Hygienist
ModernHealthcare
Latoya Simmons
Licensed Practical Nurse (LPN) · Short-Term Rehab and Long-Term Care
Columbus, OH(614) 555-0142latoya.simmons@email.comlinkedin.com/in/latoyasimmonslpn
Summary
Ohio LPN with 5 years in skilled nursing, the last 3 as evening charge nurse on a 32-bed short-term rehab unit. Runs 16-resident med passes in PointClickCare, hangs IV hydration and directs STNAs.
Experience
LPN Charge Nurse, Short-Term Rehabilitation · Brookhaven Health and RehabilitationMar 2023 – Present
Columbus, OH
- Carried a 16-resident assignment on a 32-bed post-acute rehab unit, running two med passes per evening shift and directing 3 STNAs.
- Hung IV hydration for 3 to 5 residents a shift under Ohio IV authorization and reported infiltration to the RN.
- Reconciled medications and collected admission data for 5 to 7 hospital transfers a week, clearing order discrepancies with the attending before the first med pass.
- Caught a warfarin order listed twice under brand and generic names on a transfer; held the dose, called the attending, and prompted a new admission double-check.
- Performed wound treatments for 9 to 12 residents, including wound vac dressing changes, and took weekly measurements alongside the wound nurse.
Licensed Practical Nurse, Long-Term Care · Maple Ridge Care CenterJul 2021 – Feb 2023
Westerville, OH
- Passed medications to 28 residents a shift on a 56-bed long-term and dementia hall in PointClickCare eMAR.
- Managed fingerstick glucose checks and sliding-scale insulin for 7 residents with diabetes.
- Cleared the 2022 Ohio Department of Health survey med pass observation with zero errors on 31 doses.
State Tested Nursing Assistant (STNA) · Olentangy Meadows Senior LivingAug 2019 – Jun 2021
Columbus, OH
- Provided bathing, toileting, feeding, and transfer care for 11 to 13 residents per evening shift while in practical nursing school.
Education
Practical Nursing Certificate · Columbus State Community CollegeMay 2021
Skills
Clinical: Medication administration (PO, IM, SubQ, G-tube), Peripheral IV maintenance, Wound care and wound vac, Glucose monitoring and insulin, Admission data collection, Fall prevention
Systems: PointClickCare eMAR and TAR, SBAR handoff, INTERACT Stop and Watch
Supervision: STNA assignments and delegation, Shift report, State survey readiness
Certifications
LPN License, Ohio Board of Nursing (active; NCLEX-PN 2021) · IV Therapy Authorization, Ohio Board of Nursing · BLS, American Heart Association · Wound Care Certified (WCC), NAWCO
Licensed Practical Nurse
ModernHealthcare
Samuel Okonkwo
Family Nurse Practitioner, MSN, FNP-BC · Primary and Urgent Care
Tucson, AZ(520) 555-0163samuel.okonkwo@email.comlinkedin.com/in/samuelokonkwofnp
Summary
Board-certified family nurse practitioner with 5 years as a provider in primary and urgent care, after 6 years as an emergency department RN. Manages a panel of about 1,300 at a Tucson community health center, most covered by AHCCCS, with a focus on diabetes and hypertension control.
Experience
Family Nurse Practitioner, Primary Care · Desert Valley Community Health CenterApr 2023 – Present
Tucson, AZ
- Saw 18 to 22 patients a day, ages 2 to 88, on a panel of about 1,300; roughly 60% covered by AHCCCS.
- Raised the share of my diabetic patients with A1c under 8% from 58% to 71% in 18 months using point-of-care A1c and GLP-1 and SGLT2 titration.
- Managed 34 patients on buprenorphine or chronic opioids, checking the Arizona CSPMP before each prescription.
- Sent FIT kits home from eligible visits, raising my panel's UDS colorectal screening rate from 41% to 54%.
- Precepted one FNP student each semester from the University of Arizona College of Nursing.
Family Nurse Practitioner · Saguaro Urgent CareSep 2021 – Mar 2023
Tucson, AZ
- Treated 30 to 40 walk-in patients per 12-hour shift as the only provider on weekends.
- Performed laceration repairs, abscess I&Ds, splinting and nail removals, with preliminary X-ray reads.
- Wrote the clinic's strep and UTI protocols from IDSA guidance; audited antibiotic use for viral URIs quarterly.
Emergency Department Registered Nurse · Banner University Medical Center TucsonJul 2015 – Aug 2021
Tucson, AZ
- Staffed a Level I trauma ED, carrying 4 to 5 patients and triaging with ESI; night charge nurse from 2019.
Education
Master of Science in Nursing (MSN), Family Nurse Practitioner · Northern Arizona UniversityMay 2021
Bachelor of Science in Nursing (BSN) · Arizona State University, Edson College of NursingMay 2015
Skills
Clinical: Chronic disease management (diabetes, hypertension, COPD), Differential diagnosis, Well-child and sports physicals, Contraception and women's health, Buprenorphine treatment for OUD, Minor procedures (laceration repair, I&D)
Systems: NextGen EHR, Epic, EPCS, Arizona CSPMP, Telehealth visits
Quality: UDS clinical measures, Care gap closure, Antibiotic stewardship
Certifications
FNP-BC, American Nurses Credentialing Center (ANCC) · APRN License (Family Nurse Practitioner), Arizona State Board of Nursing, with prescribing authority · RN License, Arizona (multistate) · DEA Registration, Schedules II to V · BLS and ACLS, American Heart Association
Nurse Practitioner
ModernHealthcare
Aaliyah Grant
Certified Nursing Assistant (CNA) · Long-Term Care and Memory Care
Memphis, TN(901) 555-0127aaliyah.grant@email.com
Summary
Tennessee CNA with 2 years in a skilled nursing facility, caring for 10 to 12 long-term residents per day shift and picking up memory care shifts. Charts ADLs in PointClickCare Point of Care and reports changes in condition with Stop and Watch. Before certification, a year as an in-home caregiver.
Experience
Certified Nursing Assistant · Parkway Health and RehabilitationOct 2024 – Present
Memphis, TN
- Cared for 10 to 12 residents per day shift on a 44-bed long-term care hall: bathing, dressing, toileting, feeding assistance, and turns every 2 hours.
- Transferred residents with Hoyer and sit-to-stand lifts using two-person technique, with no transfer injuries on my assignments in 2 years.
- Charted ADLs, meal intake percentages, and bowel and bladder output in PointClickCare Point of Care before leaving every shift.
- Flagged new confusion and poor fluid intake in a resident on a Stop and Watch form; the nurse's assessment led to early UTI treatment.
- Took vitals and weekly weights for my hall, including daily weights for 2 residents with heart failure, and reported out-of-range results to the nurse.
- Picked up 2 extra shifts a month on the 18-bed secured memory care unit after completing CMS Hand in Hand dementia training.
In-Home Caregiver · Caring Hands Home CareJun 2023 – Aug 2024
Memphis, TN
- Visited 4 clients each week for bathing, meal prep, light housekeeping, and medication reminders, working 25 to 30 hours a week.
- Clocked every visit through the TennCare electronic visit verification (EVV) app and left short visit notes for families and case managers.
Education
Certified Nursing Assistant Program (state-approved) · Southwest Tennessee Community CollegeSep 2024
High School Diploma · Whitehaven High SchoolMay 2023
Skills
Resident care: ADLs, Hoyer and sit-to-stand lifts, Gait belt transfers, Vital signs, Intake and output, Catheter and incontinence care, Feeding assistance and aspiration precautions
Documentation: PointClickCare Point of Care, INTERACT Stop and Watch, EVV
Dementia care: Redirection, Consistent routines, Sundowning support
Certifications
Certified Nursing Assistant, Tennessee Nurse Aide Registry (active) · BLS, American Heart Association · CMS Hand in Hand Dementia Care Training
Certified Nursing Assistant
ModernHealthcare
Ryan Doyle
Certified Pharmacy Technician (CPhT, CSPT) · Inpatient IV Room
Indianapolis, IN(317) 555-0119ryan.doyle@email.comlinkedin.com/in/ryandoylecpht
Summary
PTCB-certified pharmacy technician with 7 years across retail and hospital pharmacy, the last 4 in a 400-bed hospital's IV room. Compounds 90 to 120 sterile preparations a shift under USP <797> and <800> and holds PTCB's CSPT credential. Licensed by the Indiana Board of Pharmacy.
Experience
Pharmacy Technician II, IV Room · St. Brendan Medical CenterMar 2022 – Present
Indianapolis, IN
- Compounded 90 to 120 sterile preparations per shift in ISO Class 5 hoods, including IV antibiotics, electrolyte riders, insulin drips, and pediatric syringes.
- Prepared hazardous drugs for the inpatient oncology unit in a negative-pressure USP <800> buffer room using closed-system transfer devices.
- Passed gloved fingertip and media-fill testing every 6 months since 2022 with no failures.
- Refilled 24 Pyxis MedStation cabinets on the day-shift route and worked discrepancy reports with nursing before end of shift.
- Helped count and reconcile the Schedule II vault for the 2024 DEA biennial inventory, with no unresolved variances.
Certified Pharmacy Technician · WalgreensJul 2019 – Feb 2022
Indianapolis, IN
- Entered and filled 350 to 450 prescriptions a day in Intercom Plus at a 24-hour store with one pharmacist on duty.
- Worked 30 to 40 insurance rejections a day (prior authorization, refill too soon, non-formulary) by calling PBMs and prescriber offices.
- Ran the weekly return-to-stock and monthly outdate pull for a pharmacy carrying about $310,000 in inventory.
- Trained 5 new technicians on data entry and vaccine consent forms during the 2021 COVID-19 vaccine rollout.
Education
Pharmacy Technician Certificate · Ivy Tech Community CollegeMay 2019
Skills
Sterile compounding: Aseptic technique, USP <797> and <800>, ISO Class 5 PECs, Closed-system transfer devices, TPN on Baxter ExactaMix, Garbing and cleaning
Systems: Epic Willow, BD Pyxis MedStation, DoseEdge, Intercom Plus
Pharmacy operations: Controlled substance reconciliation, Insurance adjudication, Inventory and outdates, NDC verification
Certifications
CPhT, Pharmacy Technician Certification Board (PTCB), 2019 · CSPT (Compounded Sterile Preparation Technician), PTCB, 2024 · Pharmacy Technician License, Indiana Board of Pharmacy (active)
Pharmacy Technician
ModernHealthcare
Rachel Feldman
Financial Analyst II · FP&A, Manufacturing
Charlotte, NC(704) 555-0137rachel.feldman@email.comlinkedin.com/in/rachelfeldman
Summary
Financial analyst with 7 years in corporate FP&A at a manufacturer and a freight carrier. Builds driver-based budgets and rolling forecasts in Adaptive Planning and Excel, and writes the monthly price, volume and mix bridges plant and finance leaders use to explain results.
Experience
Financial Analyst II, FP&A · Catawba Industrial ProductsApr 2022 – Present
Charlotte, NC
- Built the driver-based 2026 operating budget in Workday Adaptive Planning for 3 plants and $418M in revenue, replacing 40 linked Excel files.
- Produced the monthly variance package for the CFO: price, volume, mix and material cost bridges by plant, delivered by workday 6.
- Caught a $1.9M freight accrual shortfall during a Q3 forecast review, traced to a carrier rate increase missing from standard cost.
- Wrote the capital request template and NPV and IRR reviews for 14 equipment projects totaling $11.2M; 2 were deferred on payback.
- Rebuilt the 13-week cash forecast in Power BI from NetSuite and bank data, cutting average weekly forecast error from 9% to 3%.
Financial Analyst · Piedmont Freight LogisticsJul 2019 – Mar 2022
Charlotte, NC
- Prepared monthly lane profitability reports for 220 shipper accounts; sales used them to reprice 31 lanes running below cost.
- Pulled GL and TMS data with SQL for a lease versus buy analysis on 60 tractors, presented to the VP of Operations.
- Handled month-end accruals and balance sheet reconciliations for 4 terminal cost centers during the first 18 months.
Education
B.S.B.A. Finance, minor in Economics · The Ohio State University, Fisher College of BusinessMay 2019
Skills
Planning & Analysis: Annual budget, Rolling forecast, Variance analysis, Standard cost, Capex review (NPV, IRR, payback), 13-week cash forecast
Systems: Workday Adaptive Planning, NetSuite, Power BI, SQL, Excel (XLOOKUP, Power Query, pivot tables)
Certifications
CFA Level I, passed (CFA Institute, 2021)
Financial Analyst
ModernFinance & Accounting
Darnell Price
Full-Charge Bookkeeper · Construction & Small Business
Albuquerque, NM(505) 555-0164darnell.price@email.comlinkedin.com/in/darnellprice
Summary
Full-charge bookkeeper with 8 years in small-business books, the last 5 at a 42-person mechanical contractor. Runs AP, AR, payroll and the monthly close in QuickBooks Online, with job costing, certified payroll and New Mexico gross receipts tax filings.
Experience
Full-Charge Bookkeeper · Sandia Mechanical ServicesMar 2021 – Present
Albuquerque, NM
- Closed the books monthly in QuickBooks Online by workday 8, reconciling 3 bank accounts, 2 credit cards and an equipment loan.
- Ran biweekly Gusto payroll for 42 field and office staff, plus certified payroll for public school projects.
- Set up job costing by project and phase, tracking labor and material against budget on about 60 active jobs.
- Cut receivables over 60 days from $212K to $88K in a year with weekly progress billing and calls on day 31.
- Filed monthly New Mexico gross receipts tax returns and year-end 1099-NECs for 38 subcontractors.
Bookkeeper · Rio Grande Bookkeeping & TaxJun 2018 – Feb 2021
Albuquerque, NM
- Kept books in QuickBooks Online and Xero for 14 clients, including 4 restaurants and a dental office.
- Cleaned up 2 years of a new restaurant client's books before tax filing, reclassing about 1,100 transactions.
- Prepared quarterly Form 941 and state withholding worksheets for CPA review and filing.
Accounts Payable Clerk · Lobo MotorsAug 2016 – May 2018
Albuquerque, NM
- Entered 300 to 400 vendor invoices a week in CDK Drive and matched parts invoices to purchase orders.
- Matched monthly vendor statements to the AP ledger and chased missing credits with 25 regular suppliers.
Education
A.A.S. Accounting · Central New Mexico Community CollegeMay 2018
Skills
Bookkeeping: Full-cycle AP and AR, Bank and credit card reconciliations, Accruals and prepaids, Job costing, Payroll and certified payroll, 1099 and sales tax filings
Software: QuickBooks Online, Xero, Gusto, Bill.com, CDK Drive, Excel (pivot tables, VLOOKUP)
Certifications
Certified Bookkeeper (CB), American Institute of Professional Bookkeepers · QuickBooks Online Certified ProAdvisor, Intuit
Bookkeeper
ModernFinance & Accounting
Mai Lor
Bank Teller · Bilingual Hmong and English
St. Paul, MN(651) 555-0119mai.lor@email.comlinkedin.com/in/mailor
Summary
Bank teller with 20 months at a community bank branch and 2 years of cash handling at a grocery service desk. Balances within tolerance, handles about 110 transactions on a typical day, and serves Hmong-speaking customers in their own language.
Experience
Teller · Midway Community BankJan 2025 – Present
St. Paul, MN
- Handled about 110 lobby and drive-up transactions a day: deposits, withdrawals, check cashing, loan payments and cashier's checks.
- Balanced my drawer within tolerance on every shift in 2025; the 3 variances, all under $10, were traced before close.
- Referred 64 customers to personal bankers in 2025 for CDs, HELOCs and business accounts; 23 opened an account.
- Stopped a $2,400 altered payroll check after noticing a mismatched ID and a changed payee line; the branch manager confirmed fraud.
- Completed CTRs on cash transactions over $10,000 and escalated possible structuring to the BSA officer under bank policy.
- Interpreted in Hmong for about 15 older customers a week, covering holds, disclosures and account questions.
Service Desk Associate · Cub FoodsSep 2022 – Dec 2024
St. Paul, MN
- Sold money orders, sent Western Union transfers and cashed payroll checks, following ID and daily limit rules.
- Counted down 4 registers and the service desk till at close and prepared the night deposit.
- Resolved returns, price disputes and lottery payouts for 150 to 200 customers on weekend shifts.
Education
High School Diploma · Harding Senior High SchoolJun 2022
Skills
Teller Operations: Cash handling and drawer balancing, Check verification and holds (Reg CC), CTR and BSA/AML procedures, Counterfeit detection, Vault dual control
Systems: Jack Henry teller platform, Glory cash recycler, Currency counters, Microsoft Office
Languages: English, Hmong (fluent)
Certifications
Notary Public, State of Minnesota (commissioned 2025)
Bank Teller
ModernFinance & Accounting
Garrett Lindqvist
Territory Sales Representative · Foodservice Distribution
Kansas City, MO(816) 555-0152garrett.lindqvist@email.comlinkedin.com/in/garrettlindqvist
Summary
Outside sales representative with 7 years selling to restaurants, the last 5 running a $4.3M broadline foodservice territory north of the river. Former kitchen manager who grows existing accounts through menu costing and product cuttings, and protects margin on commodity lines.
Experience
Territory Sales Representative · Heartland Fresh FoodserviceMay 2021 – Present
Kansas City, MO
- Managed 68 independent restaurant, bar and catering accounts in Clay and Platte counties, about $4.3M a year.
- Grew weekly territory gross profit from $14,900 to $18,600 in 3 years by adding lines to existing accounts.
- Opened 17 street accounts in 2025, including a 6-unit taco concept won from a competitor on cost per plate.
- Ran product cuttings and menu costing sessions for chefs, moving 11 accounts from commodity chicken to a portioned program.
- Cut territory past-due receivables below 2% of sales by setting COD terms early with 5 slow-paying accounts.
Inside Sales Representative · KC Restaurant SupplyFeb 2019 – Apr 2021
Kansas City, MO
- Took 40 to 60 phone and email orders a day for equipment and smallwares, quoting from the catalog and checking stock in the ERP.
- Booked $1.1M in equipment sales in 2020, mostly reach-in coolers, fryers and hood replacements for restaurants reopening.
Kitchen Manager · Westport SmokehouseJun 2015 – Jan 2019
Kansas City, MO
- Placed about $14K a week in food and paper orders with 3 distributors, holding food cost at 30% to 32%.
- Trained and scheduled a line of 12 cooks; the kitchen passed every city health inspection over 3 and a half years.
Education
B.S. Hospitality Management · Kansas State UniversityMay 2015
Skills
Selling: Territory planning, Account penetration, Menu costing, Product cuttings and demos, Pricing and margin management, Credit and collections
Product Knowledge: Center-of-plate proteins, Produce, Dairy, Disposables, Smallwares and equipment
Tools: Salesforce, Excel, Mobile order entry, Route planning
Certifications
ServSafe Food Protection Manager, National Restaurant Association
Sales Representative
ModernMarketing & Sales
Allison Mercer
REALTOR · Residential Buyer and Listing Agent · Central Ohio
Columbus, OH(614) 555-0137allison.mercer@email.comlinkedin.com/in/allisonmercer
Summary
Licensed Ohio real estate salesperson with 8 years in residential sales across Franklin and Delaware counties. Closed 105 sides since 2018, split about evenly between buyers and listings, with most business coming from past clients and referrals. Works a large share of first-time buyers using OHFA down payment assistance.
Experience
REALTOR, Residential Sales · HER RealtorsApr 2018 – Present
Columbus, OH
- Closed 18 sides in 2025 for $5.9M in sales volume and $151,400 GCI, up from 11 sides in 2021.
- Sold 10 listings in 2025 at a 99.1% average list-to-sale price ratio, pricing each from a Cloud CMA built on MLS comps.
- Represented 11 first-time buyers who purchased with Ohio Housing Finance Agency down payment assistance, coordinating lender and OHFA timelines.
- Generated 61% of 2025 closings from past clients and sphere referrals, tracked in Follow Up Boss with a quarterly contact plan.
- Negotiated inspection repair requests on 9 buyer contracts in 2025, securing $38,700 in combined seller credits and completed repairs.
- Kept every file in dotloop from signed agreement to closing; no broker compliance holds on 2024 or 2025 transactions.
Leasing Consultant · Arlington Pointe ApartmentsJul 2015 – Mar 2018
Columbus, OH
- Toured prospects and signed leases for a 312-unit community, closing about 14 new leases a month in peak season.
- Processed applications, screenings and renewals in Yardi Voyager and helped hold occupancy near 95%.
Education
B.A. Communication · The Ohio State UniversityMay 2015
Skills
Sales: Buyer representation, Listing presentations, Pricing and CMAs, Contract negotiation, Open houses
Systems: Columbus REALTORS MLS, Follow Up Boss, dotloop, Cloud CMA, ShowingTime, DocuSign
Programs: OHFA down payment assistance, FHA and VA buyer files, New construction contracts
Certifications
Ohio Real Estate Salesperson License, Ohio Division of Real Estate & Professional Licensing (2018) · Accredited Buyer's Representative (ABR), REBAC · Member, Columbus REALTORS and Columbus and Central Ohio Regional MLS
Real Estate Agent
ModernMarketing & Sales
Sofia Ramirez
Retail Sales Associate · Apparel and Grocery · Bilingual English/Spanish
Omaha, NE(402) 555-0164sofia.ramirez@email.com
Summary
Retail sales associate with 4 years of customer-facing work in apparel and grocery. Handles register, returns, fitting rooms, online pickup orders and floor sets, and serves Spanish-speaking customers. Available evenings, weekends and holiday peaks.
Experience
Sales Associate · Old NavyJun 2024 – Present
Omaha, NE
- Rang up 120 to 150 transactions on a typical Saturday shift, including split tenders, gift cards and receipted and non-receipted returns.
- Opened 58 store credit card accounts in 2025, third among 22 part-time associates at the store.
- Ran the fitting room on back-to-school and holiday weekends, returning several hundred garments a shift to the floor by size.
- Reset the kids denim wall and front tables to the weekly floor set directive, including markdown signing on Sunday nights.
- Trained 6 seasonal hires in fall 2025 on register basics, online pickup orders and the fitting room count.
- Named Associate of the Month twice in 2025 based on customer comments that named her.
Cashier · Hy-VeeMay 2022 – May 2024
Omaha, NE
- Checked out about 30 customers an hour on weekend registers and balanced the drawer within $1 on every audited shift.
- Processed SNAP EBT, Nebraska eWIC and paper coupons following store and state rules.
Education
Coursework toward A.A.S. Business Management (part time) · Metropolitan Community College
High School Diploma · Omaha South High SchoolMay 2024
Skills
Customer service: Fitting room, Returns and exchanges, Store credit card and loyalty sign-ups, Spanish (fluent)
Register and systems: POS register, Cash handling, Buy online, pick up in store (BOPIS), Handheld scanner
Floor: Floor sets, Markdowns and signing, Size runs and recovery, Receiving and stocking
Retail Sales Associate
ModernCustomer Service
Tyler Brandt
Journeyman Electrician · Commercial Construction · Texas License
Fort Worth, TX(817) 555-0129tyler.brandt@email.com
Summary
Texas-licensed journeyman electrician with 10 years in commercial construction, 6 as a journeyman. Works tilt-wall warehouses, medical offices and school renovations on 480Y/277V and 208Y/120V systems. Runs a two-apprentice crew and bends conduit from 1/2 inch EMT to 4 inch rigid.
Experience
Journeyman Electrician · Tarrant Commercial ElectricJun 2020 – Present
Fort Worth, TX
- Set and terminated a 1,200A 480Y/277V service, six panelboards and two 75 kVA dry-type transformers for a three-story medical office building.
- Ran EMT and rigid feeders up to 4 inch for a 186,000 sq ft tilt-wall distribution warehouse, including cable tray to the dock-door equipment.
- Wired 412 LED troffers with nLight occupancy and daylight controls across a 38-classroom middle school renovation, finishing during summer break.
- Passed 41 of 43 City of Fort Worth rough-in and final inspections first time on 2024 and 2025 jobs.
- Led a crew of two apprentices on layout, pulls and terminations; checked their conduit fill and box fill against NEC Chapter 9 tables.
- Traced a recurring ground fault on a rooftop unit circuit with a Megger insulation tester to a damaged conductor in a crushed conduit.
Electrical Apprentice · Hollis Electric Co.Aug 2016 – May 2020
Fort Worth, TX
- Logged 8,120 on-the-job hours under a TDLR apprentice registration on retail, restaurant and multifamily projects.
- Pulled and terminated MC cable and THHN for 96 units across a four-building apartment complex.
- Dug, laid and glued schedule 40 PVC for site lighting and parking lot pole bases.
Education
Four-Year Electrical Apprenticeship (576 classroom hours) · IEC Fort Worth/Tarrant CountyMay 2020
Skills
Code knowledge: NEC 2023, Article 220 load calculations, Article 250 grounding and bonding, Chapter 9 conduit fill, Blueprint and one-line reading
Installation: EMT, rigid and PVC, MC cable, Cable tray, Switchgear and panelboards, Dry-type transformers, Lighting controls
Tools: Greenlee 555 bender, Hand benders, Fluke multimeters, Megger insulation tester, Scissor and boom lifts
Certifications
Texas Journeyman Electrician License, TDLR (2020) · OSHA 30-Hour Construction · NFPA 70E Arc Flash Awareness · MEWP (Aerial Lift) Operator · First Aid/CPR
Electrician
ModernSkilled Trades & Service
Jerome Tillman
Toyota Master Technician · ASE Master Certified with L1
Tulsa, OK(918) 555-0153jerome.tillman@email.com
Summary
Toyota Master Technician with 9 years at a Toyota dealership, from express maintenance to heavy line and diagnostics. Takes the shop's electrical, network and drivability tickets and flags over 2,500 hours a year on flat rate.
Experience
Toyota Master Technician · Brookside ToyotaAug 2022 – Present
Tulsa, OK
- Flagged 2,612 hours in 2025 on a flat-rate plan while clocking about 2,050, highest in a shop of 19 technicians.
- Traced CAN and AVC-LAN faults on no-start and intermittent electrical tickets with GTS+ and a PicoScope.
- Replaced 23 Tundra V35A engines under the 2024 machining-debris recall with no returns for leaks or codes.
- Held comebacks to 11 out of 1,940 repair orders written to me in 2025.
- Calibrated Toyota Safety Sense cameras and radar after windshield and bumper repairs with GTS+.
Certified, then Expert Technician · Brookside ToyotaMar 2019 – Jul 2022
Tulsa, OK
- Earned all eight A-series ASE certifications by 2020 and Toyota Expert status in 2021.
- Performed heavy-line work including 2GR-FKS timing cover reseals, head gaskets and UA80E transmission replacements on Highlander and Sienna.
- Serviced Prius, Camry Hybrid and RAV4 Hybrid systems, including HV battery and inverter replacement.
Express Maintenance Technician · Brookside ToyotaJun 2017 – Feb 2019
Tulsa, OK
- Completed 10 to 14 oil services, tire rotations and multipoint inspections a day in the express lane.
Education
A.A.S., Toyota T-TEN · Oklahoma State University Institute of TechnologyMay 2017
Skills
Diagnostics: Toyota GTS+ and Techstream, Toyota TIS, PicoScope lab scope, Wiring diagrams, CAN and AVC-LAN networks
Systems: Toyota Hybrid System, Engine performance and drivability, Automatic transmissions, ADAS calibration, Heating and A/C
Shop equipment: Hunter alignment, Road Force balancer, Smoke machine, A/C recovery machine
Certifications
ASE Master Automobile Technician (A1 to A8) · ASE L1 Advanced Engine Performance Specialist (2024) · Toyota Master Technician (2022) · EPA Section 609 MVAC Certification
Automotive Technician
ModernSkilled Trades & Service
Renee Dubois
Operations Manager · Distribution Center Operations
Indianapolis, IN(317) 555-0137renee.dubois@email.comlinkedin.com/in/reneedubois
Summary
Operations manager with 10 years in third-party distribution, the last 5 running a two-shift, 190-person consumer goods site on Manhattan WMS. Strongest at labor planning and slotting, with a recordable rate that has come down every year I have run the building.
Experience
Operations Manager · DHL Supply ChainApr 2021 – Present
Plainfield, IN
- Ran a 540,000 sq ft consumer goods site shipping about 38,000 cartons a day on two shifts, with 5 supervisors and 190 associates.
- Raised units per labor hour from 112 to 131 in 14 months by re-slotting 2,300 fast movers and rebalancing pick zones in Manhattan WMS.
- Cut the OSHA recordable rate from 4.1 to 1.9 over two years with daily safety huddles, PIT refreshers and a near-miss reporting board.
- Held on-time shipping at 99.2% through the 2023 and 2024 peaks while onboarding 140 seasonal associates from two staffing agencies.
- Finished FY2025 six cents per unit under budget on a $9.4M labor plan by moving to weekly UKG labor forecasts tied to client order projections.
Operations Supervisor, Inbound · Kenco LogisticsJun 2016 – Mar 2021
Indianapolis, IN
- Supervised 45 associates on second shift receiving and putaway, unloading 60 to 75 trailers a week.
- Shortened dock-to-stock time from 31 hours to 18 by adding a live-unload lane and checking ASNs at the door.
- Trained 11 leads on 5S and standard work; four of them were later promoted to supervisor.
- Passed three straight client quality audits with no major findings after rebuilding the receiving discrepancy process.
Education
B.S. Business Administration, Operations and Logistics Management · The Ohio State University, Fisher College of BusinessMay 2016
Skills
Operations: Labor planning, Slotting, Peak planning, Lean and 5S, Site P&L, Client QBRs
Systems: Manhattan WMS, SAP, UKG Workforce Management, Power BI, Excel
Safety: OSHA recordkeeping, PIT program, Incident investigation, Root cause analysis
Certifications
ASCM Certified in Logistics, Transportation and Distribution (CLTD) · Lean Six Sigma Green Belt · OSHA 30-Hour General Industry
Operations Manager
ModernOperations & Management
Keisha Montgomery
Human Resources Generalist, SHRM-CP
Omaha, NE(402) 555-0164keisha.montgomery@email.comlinkedin.com/in/keishamontgomery
Summary
SHRM-CP human resources generalist with 8 years in manufacturing and home health, currently the on-site HR contact for 480 employees across two three-shift plants. Handles leave, accommodations, investigations and onboarding in UKG Pro. Conversational Spanish.
Experience
Human Resources Generalist · Platte Valley ManufacturingAug 2021 – Present
Omaha, NE
- Supported 480 employees in two metal fabrication plants on three shifts, covering employee relations, leave, onboarding and policy questions.
- Administered 95 FMLA cases and 18 ADA accommodation requests in 2025, coordinating with Lincoln Financial on short-term disability overlap.
- Investigated 27 employee relations complaints last year, including harassment and wage disputes, and wrote findings for plant leadership and outside counsel.
- Rebuilt the I-9 process after an internal audit found errors in 41 of 600 files; moved to E-Verify through UKG and passed the 2024 re-audit clean.
- Cut 90-day turnover among production hires from 38% to 26% by rewriting orientation and adding 30 and 60 day check-ins with supervisors.
- Ran open enrollment for three carriers and 410 benefit-eligible employees, including bilingual sessions on each shift.
Human Resources Coordinator · Great Plains Home HealthJun 2018 – Jul 2021
Omaha, NE
- Onboarded 15 to 25 caregivers a month, running background checks, license verifications and Form I-9 reviews.
- Maintained records for 220 employees in ADP Workforce Now and entered biweekly payroll changes for three branches.
- Compiled the annual EEO-1 Component 1 report and OSHA 300A summary for the company's two filing years.
Education
B.S. Business Administration, Human Resource Management · University of Nebraska OmahaMay 2018
Skills
HR practice: Employee relations, Workplace investigations, Leave administration, Onboarding, Benefits administration, Policy writing
Compliance: FMLA, ADA, FLSA, Form I-9 and E-Verify, EEO-1, OSHA 300 logs
Systems: UKG Pro, ADP Workforce Now, Excel, Microsoft 365
Languages: English, Spanish (conversational)
Certifications
SHRM Certified Professional (SHRM-CP), 2021
Human Resources Generalist
ModernOperations & Management
Marcus Bell
Corporate Recruiter · Sales, Finance and Customer Success Hiring
Denver, CO(303) 555-0119marcus.bell@email.comlinkedin.com/in/marcusbell
Summary
Full-cycle recruiter with 7 years across agency and in-house desks, now hiring go-to-market and finance roles for a 900-person software company. Carries 18 to 24 reqs in Greenhouse and sources about 40% of hires directly through LinkedIn Recruiter and Gem.
Experience
Recruiter · Summit Ridge SoftwareMay 2022 – Present
Denver, CO
- Carried 18 to 24 open reqs across sales, finance and customer success, closing 61 hires in 2025.
- Brought median time to fill for account executive roles from 52 days to 38 by setting a 48-hour feedback rule with sales leaders.
- Sourced 40% of hires through LinkedIn Recruiter and Gem sequences, which let the team drop two agency contracts worth $180,000 a year.
- Held a 91% offer acceptance rate by confirming compensation range, start date and competing processes at the first screen.
- Built structured interview kits and scorecards in Greenhouse for 14 roles and trained 30 hiring managers to use them.
Staffing Recruiter, Finance and Accounting · Robert HalfJul 2019 – Apr 2022
Denver, CO
- Placed 112 contract and contract-to-hire accountants, AP/AR specialists and payroll clerks with 25 Denver-area clients.
- Screened 30 to 40 candidates a week by phone and ran references and background checks through Bullhorn.
- Ranked second of 14 recruiters in the Denver office for gross margin in 2021.
Education
B.A. Communication Studies · Colorado State UniversityMay 2019
Skills
Recruiting: Full-cycle recruiting, Boolean sourcing, Intake meetings, Structured interviewing, Offer negotiation, Pipeline reporting
Tools: Greenhouse, LinkedIn Recruiter, Gem, Bullhorn, Workday Recruiting, Google Sheets
Certifications
LinkedIn Certified Professional: Recruiter
Recruiter
ModernOperations & Management
Carlos Medina
Warehouse Associate · Picking, Reach Truck, Inventory
Memphis, TN(901) 555-0182carlos.medina@email.com
Summary
Warehouse associate with 2 years in a distribution center and almost 2 years of overnight retail stocking. Certified on reach truck and sit-down forklift. Picks above the site rate standard on RF scanners with 99.7% accuracy and works any shift, including weekends and peak overtime.
Experience
Warehouse Associate · GXO LogisticsMar 2024 – Present
Memphis, TN
- Picked and packed orders with an RF scanner in Manhattan WMS, averaging 165 units per hour against a 140 UPH standard.
- Kept pick accuracy at 99.7% over the last 12 months of quality audits.
- Operated a Raymond reach truck for putaway and replenishment to 30-foot racking; site certified since August 2024.
- Counted 200 to 300 locations a week during cycle counts and reported mismatches to inventory control.
- Worked every scheduled shift through the 2024 and 2025 peak seasons, including mandatory Saturdays, with no safety incidents.
Overnight Stocker · WalmartJun 2022 – Feb 2024
Memphis, TN
- Unloaded 2 to 3 trucks a night and stocked grocery and household freight before the store opened at 6 a.m.
- Used an electric pallet jack and handheld scanner to bin overstock and fill shelf gaps.
- Showed 4 new overnight stockers the backroom layout and safety rules during their first weeks.
Education
High School Diploma · Whitehaven High SchoolMay 2022
Skills
Equipment: Reach truck, Sit-down forklift, Electric pallet jack, RF scanner
Warehouse work: Picking and packing, Putaway, Replenishment, Cycle counts, Shipping and receiving
Systems: Manhattan WMS
Certifications
Powered industrial truck certification: reach truck and sit-down forklift (employer evaluated under OSHA 1910.178) · OSHA 10-Hour General Industry
Warehouse Associate
ModernSkilled Trades & Service
Terrence Hollis
CDL Class A Driver · HazMat and Tanker (X), Doubles (T)
Springfield, MO(417) 555-0148terrence.hollis@email.com
Summary
CDL Class A driver with 9 years of OTR, regional and local tanker experience and over 800,000 miles with no preventable accidents. Holds X and T endorsements and a clean MVR. Currently hauling fuel to stations around Springfield.
Experience
CDL-A Tanker Driver (Local Fuel) · Kenan Advantage GroupApr 2022 – Present
Springfield, MO
- Hauled gasoline and diesel from the Springfield terminal rack to 8 to 12 fuel stations a shift in a five-compartment tank trailer.
- Loaded at the rack and unloaded at customer tanks, sticking tanks and checking for water before every drop to prevent crossovers.
- Kept a clean MVR and passed 4 roadside inspections in 2025 with no violations.
Regional Driver, Dry Van · Werner EnterprisesFeb 2020 – Mar 2022
Springfield, MO
- Ran 2,300 to 2,600 miles a week hauling 53-foot dry van freight within about 500 miles of Springfield, home most weekends.
- Delivered 98% of loads on time, mostly drop and hook at retail and grocery distribution centers.
- Caught a chafed air line during a pre-trip inspection and wrote it up on the DVIR before it failed on the road.
OTR Driver, Refrigerated · Prime Inc.Jun 2017 – Jan 2020
Springfield, MO
- Logged about 330,000 miles across 48 states hauling produce, dairy and frozen loads.
- Monitored Thermo King reefer settings and kept every load inside the shipper's temperature range.
Education
High School Diploma · Central High SchoolMay 2011
Skills
Equipment: Fuel tanker (five-compartment), 53-foot dry van, Refrigerated trailer, Manual and automatic transmissions
Compliance: FMCSA hours of service, Pre-trip and post-trip inspections, DVIRs, Bills of lading, Cargo securement
ELDs: Omnitracs, PeopleNet
Certifications
Missouri CDL Class A with X (HazMat and Tanker) and T (Doubles/Triples) endorsements · DOT medical card, current · TWIC card · Smith System defensive driving
Truck Driver
ModernSkilled Trades & Service
Nadia Haddad
Business Analyst · Requirements, Process Mapping & UAT
Milwaukee, WI(414) 555-0137nadia.haddad@email.comlinkedin.com/in/nadiahaddad
Summary
Business analyst with 8 years in manufacturing and banking, 6 of them writing requirements for Scrum teams. Works from current-state BPMN maps to user stories, SQL checks and UAT sign-off. Background in order management means she knows how the people using the system actually work.
Experience
Business Analyst II · Associated BankMar 2023 – Present
Milwaukee, WI
- Wrote 140+ user stories with Given/When/Then criteria for a commercial loan origination rebuild on nCino.
- Mapped commercial loan booking in BPMN 2.0: 9 handoffs and 3 duplicate entry points; the future-state design cut average booking time from 6 days to 3.5.
- Queried loan and customer tables in SQL Server before migration, catching 2,300 records missing NAICS codes.
- Ran UAT for 3 quarterly releases: wrote 210 test cases, triaged defects in Jira and collected sign-off from 14 relationship managers and loan processors.
Business Analyst · Brady CorporationJun 2020 – Feb 2023
Milwaukee, WI
- Gathered order-to-cash requirements for an SAP S/4HANA upgrade in 30+ workshops with customer service, credit and warehouse leads.
- Built a Power BI backorder report on SAP sales data, replacing a 5-hour weekly Excel pull for 40 service reps.
- Documented 22 as-is and to-be swimlane diagrams in Lucidchart, later reused as go-live training material.
Order Management Specialist · Brady CorporationJul 2018 – May 2020
Milwaukee, WI
- Entered and expedited 60 to 80 label and signage orders a day in SAP, clearing pricing holds and credit blocks.
- Flagged a pricing-condition error undercharging 3 distributors; the fix recovered $48,000 in the first year.
Education
B.B.A. Information Technology Management · University of Wisconsin-MilwaukeeMay 2018
Skills
Analysis: Elicitation, User stories & acceptance criteria, BPMN 2.0, Gap analysis, UAT planning, BRD/FRD
Tools: Jira, Confluence, Visio, Lucidchart, Power BI, Excel
Data & Systems: SQL (SQL Server), SAP S/4HANA SD, nCino
Delivery: Scrum, Backlog refinement, Release sign-off
Certifications
Certification of Capability in Business Analysis (CCBA), IIBA
Business Analyst
ModernOperations & Management
Terrence Boyd
Logistics Coordinator · LTL, Truckload & Import Freight
Memphis, TN(901) 555-0164terrence.boyd@email.comlinkedin.com/in/terrenceboyd
Summary
Logistics coordinator with 9 years in Memphis freight, from the shipping dock to brokerage carrier sales to shipper-side transportation. Books 35 to 50 outbound loads a day in MercuryGate, runs a monthly carrier scorecard and audits every freight invoice against the rate confirmation.
Experience
Logistics Coordinator · Tri-State Home FurnishingsApr 2022 – Present
Memphis, TN
- Booked and tracked 35 to 50 outbound LTL and truckload shipments a day in MercuryGate across a 40-carrier routing guide.
- Raised on-time delivery from 91.4% to 96.8% over 18 months by scoring carriers monthly and moving two late-running lanes.
- Audited carrier invoices against rate confirmations, recovering $62,400 in 2025 from duplicate accessorials and incorrect NMFC freight classes.
- Coordinated 6 to 8 import containers a month from Ningbo and Ho Chi Minh City on FOB terms with our customs broker, including ISF data and rail ramp drayage.
- Cut detention from about $4,100 a month to $1,300 by setting dock appointments in Manhattan SCALE and chasing late unloads daily.
Carrier Representative · Mid-South Freight BrokerageAug 2019 – Mar 2022
Memphis, TN
- Covered 12 to 18 dry van and reefer loads a day off DAT, negotiating rates and vetting authority and insurance in Carrier411.
- Handled check calls and after-hours tracking for a book of about 300 loads a week, logging each exception in McLeod LoadMaster.
Shipping and Receiving Clerk · Southland Paper CompanyJun 2017 – Jul 2019
Memphis, TN
- Prepared bills of lading and packing lists for about 25 outbound orders a shift and loaded trailers on a sit-down forklift.
Education
A.A.S. Business Administration · Southwest Tennessee Community CollegeMay 2017
Skills
Systems: MercuryGate TMS, McLeod LoadMaster, Manhattan SCALE (WMS), DAT, Carrier411, Excel (pivot tables, XLOOKUP)
Freight: LTL, Truckload (dry van, reefer), Intermodal drayage, Ocean FCL, NMFC freight classes, Incoterms 2020 (FOB, DDP), Freight claims
Carrier management: Routing guides, Carrier scorecards, Rate confirmations, Freight invoice audit
Certifications
Certified in Logistics, Transportation and Distribution (CLTD), ASCM, 2025
Logistics Coordinator
ModernOperations & Management
Ada Nwosu
Executive Assistant to the CEO · Board & Executive Support
Charlotte, NC(704) 555-0129ada.nwosu@email.comlinkedin.com/in/adanwosu
Summary
Executive assistant with 8 years of support, the last 5 for a CEO of a 1,200-person telecom company. Runs the calendar, travel and expenses, builds quarterly board books and keeps executive committee minutes.
Experience
Executive Assistant to the CEO · Piedmont Fiber NetworksSep 2021 – Present
Charlotte, NC
- Ran the CEO's Outlook calendar and inbox as delegate: 35 to 45 meetings a week across three time zones.
- Assembled quarterly board books in Diligent Boards for 9 directors, collecting sections from 6 department heads and publishing 7 days before each meeting.
- Planned 14 trips in 2025, including a 5-city investor roadshow; rebooked the same day when two connecting flights were cancelled.
- Reconciled 60 to 80 monthly corporate card transactions in Concur with no rejected expense reports in 2025.
- Kept minutes for the weekly executive committee and held compensation and acquisition files with access limited to the CEO and General Counsel.
Executive Assistant · Novant HealthAug 2018 – Aug 2021
Charlotte, NC
- Supported two operations SVPs, scheduling 25+ recurring meetings and hospital site visits in 4 counties.
- Built PowerPoint decks and agendas for monthly operating reviews with 18 facility leaders.
- Organized a 60-person leadership retreat (hotel contract, catering, speaker travel) within a $38,000 budget.
Office Services Coordinator · Moore & Van Allen PLLCJun 2016 – Jul 2018
Charlotte, NC
- Booked conference rooms and client catering for a floor of 45 attorneys and staff, and greeted visitors at reception.
Education
B.A. Communication Studies · University of North Carolina at CharlotteMay 2016
Skills
Executive support: C-suite calendar management, Domestic and international travel, Board book preparation, Meeting minutes, Confidential records
Tools: Outlook (delegate access), PowerPoint, Diligent Boards, SAP Concur, Microsoft Teams, Zoom
Certifications
Certified Administrative Professional (CAP), IAAP
Executive Assistant
ModernOperations & Management
Isaiah Montoya
Cashier · Grocery & Quick Service
Albuquerque, NM(505) 555-0182isaiah.montoya@email.com
Summary
Cashier with 6 years of register and cash handling experience in grocery and pizza counter service. Handles cash, card, SNAP EBT and WIC, and keeps the drawer within tolerance. Bilingual in English and Spanish. Available evenings, weekends and holidays.
Experience
Cashier · Smith's Food & DrugJun 2024 – Present
Albuquerque, NM
- Rang up 150 to 200 transactions a shift across cash, card, SNAP EBT and WIC, including split tenders.
- Closed out my drawer within the store's $2 tolerance on all but one shift in the past 18 months.
- Checked ID on every alcohol and tobacco sale; passed all 4 compliance checks the store had while I was on register.
- Covered the 6-lane self-checkout on weekends, clearing weight errors, age verifications and coupon overrides.
- Trained 5 new cashiers on voids, returns and loyalty card lookups during their first week.
Counter Cashier · Dion'sSep 2020 – May 2024
Albuquerque, NM
- Took 60 to 90 counter and phone orders a night, reading each one back to the customer before sending it to the kitchen.
- Handled evening cash-outs and restocked the salad bar and drink station during slow stretches.
Education
A.A. Business Administration (in progress, evening classes) · Central New Mexico Community College
High School Diploma · Rio Grande High SchoolMay 2020
Skills
Register: Cash handling, Card and mobile payments, SNAP EBT and WIC, Returns and exchanges, Self-checkout support, Drawer counts
Customer service: English and Spanish, Loyalty program sign-ups, Phone orders
Certifications
New Mexico Alcohol Server Permit (state-approved course), valid through 2027
Cashier
ModernCustomer Service
Brianna Sutton
Restaurant Server · Full Service & Bar Menu
Louisville, KY(502) 555-0153brianna.sutton@email.com
Summary
Restaurant server with 5 years of full-service experience plus 2 years hosting and bussing. Carries a 5-table section through Friday and Saturday doubles, sells wine and chef's features, and runs every allergy through expo. ServSafe Food Handler and Kentucky STAR certified.
Experience
Server · Crosstown Kitchen & BarMar 2023 – Present
Louisville, KY
- Worked a 5-table section (about 20 seats) on weekend doubles, serving 90 to 110 covers on a Saturday night.
- Entered orders, split checks and manager comps on a Toast handheld and closed out my own checkout at the end of each shift.
- Sold the weekly chef's feature and by-the-glass wine pairings; my check average ran about $11 above the floor average in Q2 2026.
- Marked every allergy on the Toast ticket and confirmed it with expo at the pass before the plate goes out.
- Trained 6 new servers on the menu, steps of service and the handheld over two-shift shadowing.
Server · Olive GardenMay 2021 – Feb 2023
Louisville, KY
- Carried 4 to 5 tables at lunch and dinner and split large parties of up to 20 with a second server.
- Ran the curbside to-go station on weeknights, checking every bag against the ticket before it left.
Host and Busser · Texas RoadhouseAug 2019 – Apr 2021
Louisville, KY
- Seated guests on a 38-table floor, quoting waits and rotating sections so servers got even turns.
Education
High School Diploma · Ballard High SchoolMay 2019
Skills
Service: Steps of service, Wine and feature upselling, Allergy handling, Large parties, Bar menu
POS & cash: Toast (handheld and terminal), Split checks, Cash handling, End-of-shift checkout
Certifications
ServSafe Food Handler, National Restaurant Association · STAR Server Training in Alcohol Regulations, Kentucky ABC
Restaurant Server
ModernSkilled Trades & Service
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