Operations & Management

Operations Manager resume example & template

An operations manager resume from a 540,000 square foot distribution center. It reports the numbers a site director runs the building on: units per labor hour, recordable rate, on-time shipping and labor cost per unit.

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Building size, daily volume and headcount appear in the first bullet, so scope is clear in seconds.
Each result names the lever that moved it: re-slotting, a live-unload lane, near-miss reporting.
Safety is trended over two years instead of claimed as a value.

Renee Dubois

Operations Manager · Distribution Center Operations

Indianapolis, IN(317) 555-0137renee.dubois@email.comlinkedin.com/in/reneedubois

Summary

Operations manager with 10 years in third-party distribution, the last 5 running a two-shift, 190-person consumer goods site on Manhattan WMS. Strongest at labor planning and slotting, with a recordable rate that has come down every year I have run the building.

Experience

Operations Manager · DHL Supply ChainApr 2021 – Present

Plainfield, IN

Ran a 540,000 sq ft consumer goods site shipping about 38,000 cartons a day on two shifts, with 5 supervisors and 190 associates.
Raised units per labor hour from 112 to 131 in 14 months by re-slotting 2,300 fast movers and rebalancing pick zones in Manhattan WMS.
Cut the OSHA recordable rate from 4.1 to 1.9 over two years with daily safety huddles, PIT refreshers and a near-miss reporting board.
Held on-time shipping at 99.2% through the 2023 and 2024 peaks while onboarding 140 seasonal associates from two staffing agencies.
Finished FY2025 six cents per unit under budget on a $9.4M labor plan by moving to weekly UKG labor forecasts tied to client order projections.

Operations Supervisor, Inbound · Kenco LogisticsJun 2016 – Mar 2021

Indianapolis, IN

Supervised 45 associates on second shift receiving and putaway, unloading 60 to 75 trailers a week.
Shortened dock-to-stock time from 31 hours to 18 by adding a live-unload lane and checking ASNs at the door.
Trained 11 leads on 5S and standard work; four of them were later promoted to supervisor.
Passed three straight client quality audits with no major findings after rebuilding the receiving discrepancy process.

Education

B.S. Business Administration, Operations and Logistics Management · The Ohio State University, Fisher College of BusinessMay 2016

Skills

Operations: Labor planning, Slotting, Peak planning, Lean and 5S, Site P&L, Client QBRs

Systems: Manhattan WMS, SAP, UKG Workforce Management, Power BI, Excel

Safety: OSHA recordkeeping, PIT program, Incident investigation, Root cause analysis

Certifications

ASCM Certified in Logistics, Transportation and Distribution (CLTD) · Lean Six Sigma Green Belt · OSHA 30-Hour General Industry

How to write an operations manager resume

What hiring teams in this field actually screen for, and the terms that get matched.

What operations manager hiring managers screen for

Site directors read an operations manager resume for scope first: square footage, daily volume, shifts, headcount and how many supervisors report to you. Then they look for the four numbers every building is run on: productivity (units or lines per labor hour), safety (OSHA recordable rate), service (on-time shipping, order accuracy) and cost (labor cost per unit against budget). Give a before and after for each and name the change you made, because interviewers will ask exactly how you moved it.

Systems, certifications and terms that get matched

Postings for distribution and warehouse operations managers name the WMS, so spell yours out: Manhattan, Blue Yonder, SAP EWM or Körber. Add the labor management tool (UKG, Kronos, Easy Metrics) and your reporting stack. Useful credentials include ASCM's CLTD or CSCP, a Lean Six Sigma belt and OSHA 30. Mirror the posting's vocabulary: dock-to-stock, slotting, cycle count accuracy, OTIF, peak readiness, 3PL, client KPIs.

Common mistakes on operations manager resumes

The most common miss is a resume that says "managed daily operations" without saying how big the operation was. Another is quoting safety as a belief rather than a trended rate. Candidates from service or retail operations often leave out budget ownership, which is the first thing asked about for a manager title. Keep every percentage tied to a baseline, since a 20% gain from an unknown starting point tells the reader nothing.

Operations Manager resume FAQ

Quick answers before you start writing.

What should an operations manager resume include?

A strong operations manager resume opens with a concise professional summary, then work experience written as quantified, results-first bullets, followed by education, a skills section, and any certifications. The example above shows each section in order.

What skills should an operations manager resume highlight?

Lead with the skills the job posting asks for. For an operations manager, recruiters and ATS filters commonly look for Labor planning, Slotting, Peak planning, Lean and 5S, Site P&L, and Client QBRs. Group them so they are easy to scan.

Is this operations manager resume template ATS-friendly?

Yes. It uses a single-column structure, standard section headings, real text (no text trapped in images), and no tables or graphics that confuse applicant-tracking systems, so it parses cleanly while still looking polished.

How long should an operations manager resume be?

One page is ideal for most operations managers. Use two pages only if you have ten or more years of directly relevant experience, then tune the text size and margins so it stays clean.

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